Step-up or in-to a National Service Manager working with medical equipment
Lead a team of passionate biomedical field service technicians
Be rewarded and make a difference in improving patient outcomes
ANZ Service Manager | Medical Device Engineering
Company
Australian owned healthcare technology company who take pride in harnessing the latest innovation from trusted brands across Australia and overseas in modular design, digital health, radiation safety, infection control through local engineered solutions.
This company's reputation is built on superior project delivery and post-installation service, customer focus and attention to detail. Customers include some of Australia and New Zealand's largest hospitals and hospital groups.
Role
This role would require you to successfully manage a team of field service technicians. Demonstrate practical experience in hospital or clinical infrastructures and onsite installations is a major advantage. You will also be achieving and maintaining a high quality of standard with customer Service Level Agreements (SLAs) and comfortable meeting existing and new customers with a drive to grow their existing service business contacts. You will also, gather customer feedback and work with product management and R&D; in elaborating and defining improved functionalities and features into product road map. Predominantly this role requires you to be based from head office and you will play an significant part in overseeing and managing warehouse and issuing of stock & spare parts.
About you
A Biomedical Engineering background with hands-on troubleshooting and installation experience of Medical Devices within a hospital setting
Proven leadership in the medical device industry
Experienced in managing, leading field service technicians
A commercial mindset with experience or exposure to working in a sales environment
Ability to analyse and rectify faults on mechanical and digital field systems
Ability to learn new technologies and products
Located in Sydney or willingness to relocate
Strong Emotional intelligence
Australian Drivers License and working rights
The Benefits
A comprehensive base salary $120,000-$140,00 + super
Generous care allowance and incentives
Work for a company that is rapidly expanding
Great collaborative and supportive culture
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