OverviewSenior Project Officer x 2 — Location: Sydney Region / Sydney City.
Clerk Grade: 9/10.
Employment Type: Ongoing.
The role is hybrid with an expected increase in office presence as per the NSW Premier's Department Circular and the DCS Flexible Working and Flexible Working Arrangement policies.
This role sits within the Program Delivery team in NSW Telco Authority.About the team: NSW Telco Authority is the connectivity leader for the NSW Government and is responsible for the Public Safety Network that supports frontline responders.
Our Program Delivery team leads a range of infrastructure, telecommunications and technology projects that align with our Operational Communications Strategy and strategic priorities.Your roleAs a Senior Project Officer in the NSW Telco Authority's Program Delivery team, you will lead the delivery of infrastructure, IT and telecommunications projects that directly support critical public safety and connectivity outcomes across NSW.
You will work in a fast-paced and highly technical environment, managing project planning, stakeholder engagement, risk mitigation and budgeting.
You will provide guidance to Project Support Officers and ensure projects contribute to improved public safety and connectivity outcomes across NSW.What your day-to-day will look like:Plan and manage projects from initiation through to completion, setting objectives, timelines and explicit action steps.Provide regular updates and maintain strong communication with stakeholders, team members and vendors.Proactively identify risks and implement solutions to keep projects on track and aligned to scope and schedule.Coordinate tasks across business units, ensuring effective use of team resources and support for project milestones.Monitor budgets and performance to ensure delivery meets financial, quality, and strategic expectations.Success profileStrong Leadership in Complex Projects: Demonstrated capability to deliver large and complex infrastructure, telecommunications, or ICT projects to time, cost, scope, and quality requirements, with proven experience in project planning, budgeting, risk management and stakeholder engagement across complex, multi-stakeholder environments.Relationship-Building Abilities: Build and maintain strong relationships with customers, stakeholders, and vendors to ensure effective communication, smooth negotiations, and proactive issue resolution, keeping the project aligned with all expectations.Exceptional Organisational Skills: Organise and lead working groups and committees to facilitate information exchange and ensure timely project milestones and overall completion.Expertise in Documentation and Systems Management: Skillfully prepare and manage project documentation and leverage project management systems to track progress, identify emerging issues and support informed decision-making and comprehensive project evaluation.Customer Centricity: Contribute to a team culture of customer centricity, innovation and collaboration to ensure continuous improvement and support a positive customer experience.Essential RequirementsTertiary qualifications in a relevant discipline and/or equivalent experience.Desirable RequirementsExperience in project delivery within the telecommunications sector, particularly in complex, multi-stakeholder environments.Salary: Grade 9/10, with the base salary for this role starting at $129,464 base plus superannuation.Role Description: Access via the Role Description document (no external links provided in this description).
Preparation for recruitment: Access the Capability Application Tool to prepare for the recruitment process by accessing practice application and interview questions based on the focus capabilities listed in the role description.Closing Date: 7 October 10am.About Careers with the Department of Customer ServiceA career at the Department of Customer Service (DCS) gives you the opportunity to help improve government services and be part of reform that benefits people across NSW.
We focus on delivering excellent customer service, digital transformation, and regulatory reform.
Join us to influence the future of our state.Diversity and InclusionBelong in our diverse and inclusive workplace: The strength of our workforce lies in its diversity and embracing difference.
You can view our full diversity and inclusion statement here.If you require adjustments to participate in this process (including an alternate format of the application form), please contact 02 9494 8351.For more information, please visit: Information on some of the different types of disabilities and information on adjustments available for the recruitment process.
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📌 Senior Project Officer
🏢 Government of New South Wales
📍 New South Wales