Job Description:
We are seeking a skilled leader to drive business growth and customer satisfaction. As the Branch Manager, you will be responsible for managing a team of Customer Service Officers and Warehouse team members, ensuring exceptional service delivery.
The successful candidate will have previous experience in sales-based roles, with strong leadership and coaching skills. You will also possess excellent communication skills, both written and verbal, with the ability to build rapport with customers and internal stakeholders.
You will be well-supported by a team of technical and sales experts, and will have access to comprehensive training and development opportunities. If you are a motivated and results-driven individual who is passionate about delivering exceptional customer experiences, we encourage you to apply.
* Key Responsibilities:
* Lead and manage a team of Customer Service Officers and Warehouse team members
* Develop and implement strategies to drive business growth and customer satisfaction
* Build and maintain relationships with customers and internal stakeholders
* Provide coaching and mentoring to team members to improve performance and productivity
Required Skills and Qualifications:
* Previous experience in sales-based roles
* Strong leadership and coaching skills
* Excellent communication skills, both written and verbal
* Ability to build rapport with customers and internal stakeholders
* Comprehensive computer experience, specifically Microsoft Suite (including Excel and Word)
Benefits:
* Competitive salary package
* Career development and progression pathways
* Supportive network of stakeholders
* Team member discounts through our employee benefits program