Overview
About The Opportunity
As Flight Centre Travel Group's (FCTG) Senior Data & Insights Analyst you will drive how data is leveraged in solving business problems within the dynamic Leisure travel industry. You will consult with stakeholders in problem-definition, setting success metrics and shaping the way forward through data insights, analytics and effective communication with your audience.
You will use your deep practical understanding of the data, workflows, methods and tooling to autonomously drive analysis and reporting within your scope. You can adapt your tooling and approach based on business and user needs. This involves reporting, visualisation and taking ownership of workflows and structures to make solutions scalable, reproducible, and long-term focused. You will collaborate with peers in data engineering, insights, analytics & data science and AI, supporting initiatives for data quality and stability, using your experience to think of scalable solutions. This full time Brisbane-based role is for an initial 12-month contract to cover parental leave.
What you will do
* Extract data from multiple data sources and combine them into the required datasets for model building or analytics
* Conduct exploratory data profiling techniques, product crosstabs, common descriptive statistics, etc.
* Pick analytically valid approaches, appropriate in terms of level of effort, favouring iterative delivery that solves for the objective, not the ask
* Demonstrate understanding of business domain and can recommend model changes, continuously evolving information and requirements
* Become knowledgeable in visualisation tools (Power BI), creating complex calculations using advanced features
* Clearly and confidently articulate decision-making rationale, solutions, methodologies and frameworks to team members and both technical and non-technical partners
* Leverage data to shape your product squad's strategy, providing support and/or leadership wherever needed
* Play a critical role in attacking opaque, unstructured problems; develop core analytic frameworks that shape the way the company thinks about our business
* Own projects that span disparate groups with varying levels of technical fluency from end-to-end
* Build out data availability and business intelligence solutions for your team
* Regularly present high-level narrative-driven analyses to all levels of management across the organisation
* Build a data-driven culture by working with PMs on KPIs, partnering with engineers on data models, and ensuring decisions use the most powerful data available
* Mentor data team members in articulating ideas and viewpoints, managing resources, and driving issue resolution
* Perform exploratory analyses and in-depth research on large data sets to uncover opportunities that improve customer experience and key growth KPIs like conversion and retention
* Communicate findings and recommendations to key stakeholders and leadership to advocate for customers
* Partner with stakeholders across teams to ensure priorities and resources are aligned
What you will need
* 5+ years of experience in product and customer analytics
* 3+ years of full-time experience in quantitative analysis roles
* Experience with relational databases and big data using SQL against multi-terabyte datasets in Azure Data Lake, EDW, AWS or Hadoop environments
* Experience with modern web analytics tools (Adobe Analytics, Google Analytics, Mixpanel, etc.)
* Experience using modern visualization tools (Power BI, Tableau, Looker, Qlik)
* Solid experience hiring, building, mentoring and leading a team
* Experience in a relevant area – travel, e-commerce, or technology is a strong plus
* Excellent oral and written communication to convey complex issues and influence others
* Strong interpersonal skills and ability to gain the respect of senior management and external executives and partners
* Excellent quantitative, analytical and critical thinking skills
* Ability to work and excel in a fast-paced and fluid environment
* Bachelors or Masters in Mathematics, Data Science or Analytics, or other numerate, finance, business degree
What you will enjoy
* Salary: generous base salary package up to $140k (+ super), based on experience
* Culture: inclusive company with a strong team culture
* Equal Opportunity Employer and commitment to diversity and inclusion
* Individualised Learning & Development pathway options
* Access to LinkedIn Learning for ongoing skills development
* Exclusive staff discounts, travel discounts and other benefits
* Career opportunities in a global network of brands
* Corporate health discounts and mental health support
* Social events and CSR involvement; paid parental and volunteer leave
Please note: applications can only be considered by candidates who are based in Australia without visa sponsorship. Remote working options are not available for this position.
Our Talent Acquisition Team kindly requests no unsolicited resumes or approaches from Recruitment Agencies. Flight Centre Travel Group is not responsible for any fees related to unsolicited resumes.
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