Our client, a Federal Agency, is looking for a Complaints Officer - APS5 Level to join their team. The Complaints Officer - APS5 Level is accountable under limited supervision to undertake moderately complex to
complex work. Legislation, policies, procedures, standards, methodologies and precedents guide the
position as it manages and coordinates resolution of complaints and participant incidents
You will be working full time hours, Monday to Friday from 8:30am to 5pm in Geelong or Broadmeadows with a competitive pay rate of $55.24 + Super per hour.
As a Complaints Officer - APS5 Level you will be:
- Managing complaints and participant incidents, including assessing, recording, resolving and
- referring as required.
- Managing escalated complaints and ensuring strict deadlines are met.
- Producing quality written correspondence for a range of audiences, including formal responses for
- the Minister.
- Coordinating correspondence, briefing and reporting functions for the Complaints Team.
- Supporting the Complaints Team to resolve day to day operations issues and assist in achieving the
- branch's strategic objectives.
Applications close Friday 31st of March. APPLY NOW!
📌 Complaints Officer - Aps5 Level
🏢 HOBAN Recruitment
📍 Melbourne