Customer Service Representative (Temporary) – FMCG
Location: Western Sydney
Rate: $30–$40 per hour + Super (depending on experience)
Contract: 4–12 Week Contract | Full-time
Overview
Our client is a well-established organisation within the FMCG sector, recognised for delivering high-quality products to major national retailers. They operate in a fast‐paced, high‐volume environment and pride themselves on maintaining strong relationships across their customer base.
The Role
Reporting to the Customer Service Manager, this role will see you supporting a busy Customer Service Division, managing customer orders, enquiries, and key account relationships. This is a fast‐paced, admin‐heavy position suited to someone who thrives on managing volume, problem‐solving, and delivering a high level of service. You'll receive initial training and quickly take ownership of your workload, working closely with internal teams to ensure deadlines and customer expectations are met.
Key Responsibilities
* Managing customer orders, returns, enquiries, and complaints in a timely manner
* Providing support to key national accounts including Woolworths, Metcash, Officeworks, Big W, Amazon, and others
* Coordinating delivery schedules and liaising with the dispatch team to meet deadlines
* Handling high‐volume inbound and outbound calls and email correspondence
* Processing orders via phone, email, and other channels
* Preparing and processing credit claims
* Maintaining accurate records, documentation and filing systems
* Supporting Territory Managers with sales and customer service administration
* Assisting Accounts Receivable and cross‐functional teams when required
* Identifying and addressing issues that may impact customer satisfaction
Candidate Requirements
* Previous customer service or administrative experience (FMCG or high‐volume environment preferred)
* Strong communication skills and confidence managing phone‐based interactions
* High attention to detail with strong organisational skills
* Ability to manage competing priorities in a fast‐paced environment
* Competency in Microsoft Office, particularly Excel (basic level)
* A proactive, team‐oriented attitude with a willingness to learn
Benefits
* Immediate or short‐notice start available
* Flexible working arrangements (7.30 am – 3.30 pm or 8 am – 4 pm)
* Supportive and collaborative team environment
* Opportunity to gain experience within a reputable FMCG organisation
* A hands‐on role where you can make an immediate impact
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