- Clinic coverage in Lismore, Ballina, Goonellabah, Casino and Byron Bay.
- Answer inboound calls & troubleshoot internal & external customers
- Supported by the larger IT team across Qscan Group
Are you passionate about helping others and seeking a workplace that truly values its employees? At Qscan Group & North Coast Radiology, we prioritise the growth and development of our greatest asset – our people. Join a dedicated team of professionals committed to providing high-quality, compassionate patient care in Diagnostic Imaging using state-of-the-art equipment.
About the Opportunity
We are seeking an IT Field Support Technician to support our North Coast Radiology (NCRG part of Qscan Group) clinics in NSW.
As an IT Field Support Technician, you will provide technical and non-technical support to the clinic teams across North Coast Radiology on a rostered call cycle to ensure all clinics are sufficiently covered. Clinics are located in Lismore, Ballina, Goonellabah, Casino and Byron Bay.
This position is offered on a Permanent, Full-Time basis.
Key Responsibilities:
- Maintain a high standard of work and service at all times, demonstrating Qscan's values in all aspects of your work.
- Provide a physical IT presence in clinics, including both planned clinic site visits as well as respond to urgent visit requests
- Answer inbound calls and provide support to internal and external customers – backed by the centralised support desk.
- Act as project resource on internal & clinic projects & identify & propose opportunities for system improvement across the business.
- Provide technical support (diagnosing & repairing hardware & software faults, troubleshooting, installing & configuring hardware & software, resolving allocated tickets, etc.) & non-technical support (customer service, timely & accurate customer feedback, managing ticket queue, maintaining stock, service improvement) to clinic teams.
- Participate in the on‐call / after‐hours support roster.
- Communicate with stakeholders at all levels of the organisation and work with external providers.
About You
Alongside your experience with advanced desktop & computer systems and your ability to use & support software packages (eg. MS Office and line of business applications), you will also feel confident supporting a network of clinics in both technical and non-technical areas.
You will also have:
- A passion & drive to create positive improvements in service delivery.
- Excellent interpersonal & communication skills to engage with a variety of internal & external stakeholders.
- High-level problem-solving skills to support the day-to-day needs of the clinics.
- The ability to work collaboratively within a team (you will be supported by a centralised support desk) and also independently as the sole resource for the SER clinics.
- Desirable - Basic understanding of Linux (RHEL) systems, knowledge of VMWare, and basic networking skills.
- Desirable - Exposure to the Health Industry, particularly Radiology and associated systems.
Working for Qscan group offers you:
- A great team culture, where you will be supported to participate in personal and professional development programs.
- Competitive remuneration package with additional employee discounts.
- A Flexible Work Arrangements policy to help you achieve the ideal balance between work and personal responsibilities.
- Access to our Employee Assistance Program to enhance your health and well-being.
- A range of employee benefits, such as paid parental leave and annual flu vaccinations.
About Qscan Group
Qscan Group encompasses Qscan Radiology Clinics, South East Radiology, North Coast Radiology, Alpenglow Radiology, and Envision Medical Imaging. Together, we offer comprehensive diagnostic medical imaging services across Australia, utilising advanced technology and subspecialty trained radiologists to ensure the highest standards of care. Each entity within our network contributes uniquely to our mission of excellence, providing consistent, caring, and professional services.
If this opportunity excites you and you are eager to join an organisation that invests in its people, apply now, and become part of our compassionate and innovative team