We are currently seeking a skilled professional to join our team as a Customer Service Representative.
This role involves delivering exceptional customer service to a large client base via email and phone interactions, providing ongoing support to internal and external stakeholders, and leveraging applications to assist customers with order requirements.
1. Deliver top-notch customer service to ensure complete satisfaction.
2. Provide timely and effective support to clients.
3. Utilize CRM systems to manage cases and achieve optimal close-out times.
4. Foster open communication with clients regarding order status.
5. Efficiently handle customer queries and resolve issues promptly.
6. Nurture strong relationships with clients to drive business growth.
In this role, you will have the opportunity to develop your skills in customer service, problem-solving, and relationship building. You will be working in a dynamic environment where no two days are the same, and you will be challenged to think creatively and come up with innovative solutions.
Required Skills and Qualifications:
* Previous experience in fast-paced customer service and administrative environments.
* Experience working in manufacturing, warehousing, or FMCG settings.
* Proficiency in using CRM systems, preferably SAP or Microsoft Dynamics.
* Advanced attention to detail, accuracy, and quality.
* Strong communication skills for both inbound and outbound stakeholders.
* Prioritization and problem-solving abilities.
* The capacity to remain calm under pressure.
Benefits:
We offer a dynamic career path with opportunities for experiential learning through cross-functional and lateral moves. We value diversity and seek curious individuals who thrive in an environment of change.
To succeed in this role, you should have a passion for delivering exceptional customer service, a keen eye for detail, and excellent communication skills.