Job no: 577414
Work type: Full-time
Location: Melbourne - City
Categories: Management
- Based at Deakin Downtown
- Full-time and continuing
- HEW 6 $96,276 - $103,971 + 17% Superannuation (pro rata, part time)
Who are we?
Deakin is a cutting-edge public university in Victoria, revolutionising education with 61,000 students across seven campuses: Melbourne Burwood, Geelong Waurn Ponds, Geelong Waterfront, Warrnambool, Deakin University Lancaster University Indonesia (DLI), GIFT City, India and our agile online Campus. We're proud to be a progressive and open-minded university, delivering the highest student satisfaction in Victoria and consistently ranked in the top 1% of the world's universities.
About the role
The Team Leader supports the smooth day-to-day operations of Deakin’s corporate centres and provides operational support to the Assistant Manager and wider team to deliver a range of events. Contributing to a positive and professional team environment, the Team Leader seeks out opportunities for improvement, supports the implementation of new initiatives, and provides informal guidance and support to team members. The Team Leader will establish and maintain relationships with staff, students, and external clients, uphold excellence in service delivery and contribute to a collaborative, high-trust team culture.
As a Lead, you will:
- Coordinate operational activities including cleaning, restocking of supplies, catering orders, and audio-visual requirements to meet customer needs and ensure the smooth operation of the centre.
- Contribute relevant information to support reporting, forecasting, targets and outcomes where required.
- Support the design and delivery of customer interactions that meet or exceed expectations. Offer ideas aligned with market trends to help improve existing processes and practices.
- Contribute to the development and training of staff, provide day-to-day support, and mentoring activities to ensure that everyone is aligned with team goals and best practices. Contribute to quality assurance activities and incorporate customer feedback into continuous improvement initiatives.
- Act as a key point of contact for escalated queries and guest requirements, managing and facilitating their resolution in collaboration with the Assistant Manager. Develop and implement practical, accessible solutions based on stakeholder needs.
- Provide advice and input event bookings, ensuring processes are in place to track and plan for events and ensure all requirements are met.
To be successful, you’ll have:
- A Degree with subsequent relevant experience; or
- Extensive experience and specialist knowledge or broad knowledge in technical or administrative fields; or
- An equivalent combination of relevant experience and/or education/training.
- Knowledge of the hospitality industry, suppliers and systems.
- Proven experience in coordinating and delivering high-end formal dining and cocktail events, with a strong focus on high quality service standards and execution.
Here's how to apply:
Please submit your updated resume along with a brief cover letter outlining your relevant skills and experience by clicking the 'Apply' button.
For a confidential discussion regarding this role, please contact Eddie Khor (Centre Manager, Campus Experience) via email at eddie.khor@deakin.edu.au
Applications for this position close on 19th October 2025.
Are You Ready?
Deakin is a Victorian university with a global impact. We are an agile, dynamic, and innovative university committed to making a positive impact through our excellence in education, research and innovation and the contributions we make to the wider community.
We understand that our reputation has been built on the dedication and expertise of our staff, and we offer a dynamic and diverse working environment with opportunities to grow and develop careers. We believe that a progressive, thriving culture will ensure that people choose to come, and stay at Deakin and contribute to our ongoing success.
We value diversity and aim to build an inclusive environment that champions, embraces and respects differences. We support and encourage applications from Aboriginal and Torres Strait Islander people, and people of all abilities, cultures, sexual orientation, and genders.
Advertised: 06 Oct 2025 AUS Eastern Daylight Time
📌 Team Leader, Corporate Centre
🏢 Deakin University
📍 Melbourne