Introduction:About The CompanyAre you seeking an exciting opportunity with a global hospitality group, which offers an opportunity like no other?We're a global brand with a big goal: to deliver 250 new hotels across 10 international brands in the medium to long term. We're expanding across Asia Pacific, Southeast Asia, Japan, the Middle East and EuropeWe're a supportive and collaborative workplace. We believe in working together to achieve our goals. We also offer a variety of resources to help you succeed.We're committed to creating a diverse and inclusive workplace. We believe that everyone has something to offer, and we value the unique perspectives of our employees.Access to incredible discounts across a wide variety of retailersFabulous staff rates at our hotels internationallyFlexible working arrangementsIf the answer is "yes" and you have relevant skills to this role, then we would love to hear from you.About UsEach day, a new story begins. In every city, in every country, with every new experience. Suffuse your senses and fill your heart with treasured moments that last a lifetime. Seibu Prince Hotels and Resorts offer a variety of hotels in more than 80 locations worldwide, all with the same spirit of hospitality: to unlock the unique pleasure of travel and brighten the everyday. With every discovery, a new story unfolds. As a global hotel chain originating in Japan, Seibu Prince Hotels and Resorts continues to make great strides in the world with a goal to operate a total of 250 hotels worldwide.Description:Job DescriptionWe are seeking a dynamic and experienced Operations Manager to join our team and play a pivotal role in driving operational excellence across our Australian hotel portfolio - currently 9 hotels. This role works closely with the CEO, Hotel General Managers, and Global Executives to ensure seamless delivery of brand standards, guest satisfaction, and financial performance.As Operations Manager, you will be instrumental in supporting new hotel openings in Australia, enhancing operational processes, and acting as a key liaison between our corporate office and hotel teams.Key ResponsibilitiesOversee and coordinate revenue, cost, and profitability reviews across all hotelsCollaborate with HR to uphold brand standards, audit compliance, and guest/employee satisfactionImplement and monitor KPIs across all departments using a balanced scorecard approachChampion the rollout of the Vision, Mission, and Values programAct as Relief General Manager when requiredProvide onboarding support for new General ManagersServe as a communication bridge between hotels and the corporate officeLead operational improvement and innovation projectsExperience & Qualifications5+ years’ experience in General Manager roleProven experience in multi-property hotel operations or a senior hotel management roleStrong understanding of financial performance metrics and operational KPIsDemonstrated experience with MLR (Management Letting Right) propertiesExperience with hotel pre-openings and brand standard implementationExcellent leadership, communication, and stakeholder management skillsAbility to manage multiple priorities and work collaboratively across departmentsFlexibility to travel as required to support hotel operations and openingsWhy Join Us?Be part of a forward-thinking hospitality group with a strong growth pipelineWork alongside passionate leaders and contribute to shaping guest experiencesOpportunity to lead impactful projects and drive operational innovation
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