About Assetlink
Established in 1993, Assetlink is an Australian-owned facilities services provider with over 3,000 employees supporting 1,200+ customers across Australia and New Zealand. We deliver premium cleaning, security and integrated facilities services across commercial, retail, aviation, health, aged care and mining sectors.
At Assetlink, people and experience matter — and we're proud to partner with Stockland to deliver exceptional workplace experiences.
The Opportunity
We are seeking an experienced Concierge Manager / Corporate Experience Executive to lead the Level 25 corporate experience at Stockland Piccadilly.
This is a highly visible, client-facing role where you will deliver a 5-star corporate concierge service, managing the end-to-end guest experience while overseeing service frameworks, stakeholder relationships, events, security protocols and operational excellence.
If you thrive in premium environments, love creating memorable experiences, and bring a proactive, polished leadership style — this role is for you.
What You'll Be Doing
* Lead and deliver a best-in-class corporate concierge and guest experience
* Manage the Level 25 environment including reception, meeting rooms, boardroom and events
* Ensure a seamless guest journey from arrival to departure
* Build strong relationships with Stockland stakeholders, tenants, suppliers and service partners
* Develop and maintain 5-star service frameworks, SOPs and KPIs
* Support and mentor concierge and reception staff, fostering a collaborative culture
* Coordinate corporate events and onsite activations
* Oversee visitor management, access control, mailboxes, lockers and directory boards
* Manage tenant and building service requests through Stockland Assist
* Maintain compliance with WHS, security, risk and emergency management procedures
* Promote sustainability initiatives aligned to Stockland's corporate strategy
* Identify and implement continuous service improvements and innovation opportunities
About You
You are polished, confident and operationally sharp, with a passion for premium service.
You will bring:
* Minimum 2 years' experience in concierge, corporate experience or premium hospitality roles
* Demonstrated people leadership or supervisory experience
* Exceptional customer service and situational management skills
* Strong administrative, organisational and multitasking capability
* Experience developing service frameworks and 5-star processes
* Advanced computer skills (Microsoft Office, Excel, PowerPoint; Salesforce desirable)
* Confidence engaging with senior stakeholders in a corporate environment
* A proactive, solution-focused mindset with strong attention to detail
What We Offer
* Attractive salary package
* Reward and recognition incentives
* Ongoing training and professional development
* Career progression opportunities
* A supportive, family-oriented culture
* A safe, inclusive and values-driven workplace
Diversity & Inclusion
Assetlink proudly supports diversity and inclusion. We encourage applications from Aboriginal and Torres Strait Islander peoples, LGBTIQA+ communities, people with disabilities, women, and candidates from diverse cultural backgrounds.
Currently, Assetlink represents 80 nationalities speaking 59 languages, and we believe diversity strengthens customer experience, innovation and growth.