Are you passionate about delivering high-quality technical support and providing an exceptional customer experience?
We are seeking a skilled Desktop Support Officer to join our team in Orange, NSW. As a key member of our team, you will be responsible for providing friendly and knowledgeable support to our customers with a positive, can-do attitude.
Your role will involve interacting with a wide range of technology including mac and pc devices, tablet systems, server infrastructure and voice platforms. You will work closely with our specialist teams to ensure the smooth day-to-day operations of our customers' businesses.
Key Responsibilities:
* Provide timely and effective technical support to our customers
* Develop a friendly bond with customers through personable communication
* Collaborate with colleagues to identify process improvements and implement changes
* Seek customer feedback on your performance and use it to continuously improve results
* Identify problems or requests without existing processes and develop solutions with peers
* Maintain up-to-date documentation and procedures
* Take ownership of day-to-day technology issues and manage external relationships
* Collaborate with peers across our business to ensure successful outcomes for customers
Requirements:
* A passion for delivering exceptional customer service and resolving technical issues
* A keen interest in technology and desire to optimize its functionality
* Effective communication skills for troubleshooting technical issues
* Proven leadership experience and ability to manage and motivate a team
* A positive attitude and can-do mindset
* Excellent verbal and written communication skills
* Flexibility in handling unusual situations
We celebrate diversity and inclusivity, and we strive to create a workplace where every voice is heard. A valid Working with Children Check (WWCC) and Police Check are required.