Travel Operations Specialist
Join a collaborative team to work on a 6-month fixed-term contract that could extend longer term.
We offer a chance to learn from colleagues and grow within a large organization focused on staff training and development.
The role involves handling travel requests, policy compliance, expense reconciliation, and financial reporting as part of the Procurement - Travel & Events team.
You will manage end-to-end reconciliation for hotel and car hire charges, process travel bookings, ensure compliance with the Travel Policy, and generate accurate recharge reports.
This position requires strong attention to detail, excellent customer service skills, and the ability to work methodically under tight deadlines.
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About the Role
This is an exciting opportunity to make a positive impact in corporate travel operations. Your work will be vital in ensuring seamless travel experiences for our clients.
Your key responsibilities include:
* Managing travel requests, including air, hotel, car hire, and rail bookings
* Ensuring compliance with the Travel Policy and generating accurate reports
* Assisting in training users on the self-booking tool and providing support
As a skilled Travel Operations Specialist, you will have a strong understanding of domestic and international fare structures, airline ticketing, and billing systems.
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Requirements
To be successful in this role, you will need:
* Experience with SABRE GDS (Essential) and familiarity with Conferma (Desirable)
* Fares and Ticketing Level 1 & 2 qualifications or equivalent
* Strong working knowledge of Billing and Settlement Plan (BSP) and travel booking systems
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What We Offer
As a valued member of our team, you can expect:
* A collaborative and supportive work environment
* Opportunities for professional growth and development
* Flexible benefits to suit your needs
* A diverse and inclusive workplace
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Why Join Us?
At Serco, we are committed to delivering impactful solutions that address complex challenges. Our services span across Justice, Defence, Space, Customer Services, Health, and Urban Mobility.
By joining our team, you will have access to a range of employee networks and opportunities for career advancement.
We are a fast-growing company with a strong focus on innovation and customer satisfaction.