Family Violence Quality, Risk and Compliance ManagerAdd expected salary to your profile for insightsAre you an experienced manager, passionate about high quality, risk conscious and compliant services for culturally and linguistically diverse families experiencing family violence?
Join our team in Melbourne and make a positive difference in the lives of migrant and refugee women, their families, and their communities.•Meaningful work• Culturally safe and inclusive work environmentAbout inTouchinTouch is at the forefront of providing integrated and culturally responsive services to women from migrant and refugee communities experiencing family violence.
For over 40 years, we've championed the cause of our clients, helping more than 30,000 women, children and families to thrive despite the challenges they've faced.
Our approach is unique and effective, thanks to our inLanguage, inCulture delivery model and our team's profound and personal understanding of cultural sensitivities and the migration journey.inTouch is an equal opportunity employer and is committed to being an organisation that embraces a culture of equality, diversity and inclusion within our workforce and approach to service delivery.
We encourage applications from Aboriginal and Torres Strait Islander people, people with disability, people from diverse cultural and linguistic communities, people of all ages and LGBTIQ people.About the RoleThe Family Violence Quality, Risk, and Compliance Manager will lead the effective management of service quality, risks and compliance within inTouch, ensuring the highest standards of care, safety, and service.
This role involves the development, implementation and oversight of an inTouch quality and risk management framework and strategies including establishing policies that support best practices across all services.The manager will guide the inTouch team in delivering consistent, high-quality support, promoting continuous improvement through audits, evaluations, and the development of practice guidelines.Additionally, this position will build and sustain key stakeholder partnerships to enhance service delivery and support positive outcomes for clients and staff.The benefits of working with us?You'll be part of a mission-driven organisation that is making a tangible difference in the lives of women from migrant and refugee backgrounds, their families and their communities.
inTouch offers a supportive, diverse and dynamic work environment, where innovation, passion and resilience are at the heart of what we do.When you join inTouch, you can expect a range of benefits designed to foster your professional growth and ensure your overall wellbeing, including:• A collaborative and nurturing team culture within a positive working environment, fostering mutual support, and continuous learning.• Hybrid - office /working from home model.• Ongoing training, career progression and professional development opportunities.• Comprehensive Employee Assistance Program.• Purchased leave option.Why we want you to join inTouch:• Genuine commitment to social justice.• High ethical standards and values, ability to act with integrity and confidentiality.• Authentic leadership style, able to model desired behaviours and create an effective team environment that balances individual and organisational needs.• Ability to sensitively manage stakeholder relationships.• Self-motivated and proactive approach with the ability to work independently and manage competing priorities.• Resilience in leading a team through change and growth processes.To be successful for the role you'll also need:• Proven substantial leadership in the Family Violence sector and reform agenda, with experience in supporting specialist practice and quality risk management from a trauma• Demonstrated experience in leading quality and risk management systems, and governance.• Experience in the family violence sector, including leadership roles.• Experience working with multicultural communities, ensuring culturally safe and inclusive practices.• Tertiary qualifications in social work, psychology, counselling, or a related field.• Skilled in engaging stakeholders to address complex problems and drive improved outcomes.• Excellent communication and relationship-building skills with diverse stakeholders.• Experience in project management and implementing community sector changes focused on quality improvement.• Knowledge of intersectional feminist frameworks and the gendered nature of family violence, particularly in multicultural contexts.• Familiarity with relevant legislative and policy frameworks for example; Multi-Agency Risk Assessment and Management Framework, Family Violence Information SharingScheme, Child and Family Violence Information Sharing Schemes.Ready to submit your application?If you are ready apply today!
Your application must include:• A cover letter, addressing the Position Accountabilities in the Position Description• A current resume showcasing demonstrated skills and experiences.Application closing date will be 22 April 2025How do your skills match this job?How do your skills match this job?Sign in and update your profile to get insights.To help fast track investigation, please include here any other relevant details that prompted you to report this job ad as fraudulent / misleading / discriminatory.What can I earn as a Risk and Compliance Manager
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