Job Summary: JOB DESCRIPTION – EVENT PROGRAMMER Location: Sydney, Australia Division: Ticketmaster Australia Line Manager: Event Programming Lead Contract Terms: Permanent, 38 hours per week THE TEAM The Event Programming team are responsible for the development and maintenance of all events and information sold throughout the Ticketmaster distribution network. The team ensure that the requirements of Ticketmaster clients (internal & external) are met and represented via all distribution channels. The team are specifically responsible for the building of events, advanced event configurations, event amendments management, inventory changes, price changes/promotions and event quality assurance. The Event Programming team provide a professional, timely service, taking ownership of issues and requests with a customer-focused approach, making the best use of our experience to deliver useful, friendly support to all our customers. THE JOB The Event Programmer is responsible for the development and maintenance of all events and information sold through the Ticketmaster distribution network. The Event Programmer ensures that events are programmed accurately and also provides reporting information and other duties where necessary in the lifecycle of an event on the Ticketmaster system. WHAT YOU WILL BE DOING • You will prepare, create, check and maintain all types of performances to ensure all events are programmed accurately and correctly. • You will work closely with the Client Management team to ensure all submitted performance information achieves an optimum event design for both clients and ticket sellers through the network. • You will be available to have your knowledge called upon by other departments and participate in their projects where necessary. • Set accurate onsale times for all events and participate in onsale calls where necessary • You will provide troubleshooting support for Box Office/Call Centre/Product Support staff where necessary • Other duties where required • To adhere to quality management, safety and environment company policies WHAT YOU NEED TO KNOW (or TECHNICAL SKILLS) Customer Focus Ensure Ticketmaster’s internal and external customers’ need are continually satisfied and where this isn’t possible ensure continual clear communication upfront. Communication Strong communication skills, both written and verbal. The need to also transpose information with minimal errors is paramount. Flexibility Ability to accommodate and adapt to the changing needs of the business in a highly pressured working environment. At the same time, proven ability to adhere to set guidelines and process adherence. The availability to work on a rotational basis including weekends, public holidays as well as semi-frequent overtime when required. The Team is also required to be on call regarding urgent event emergencies, high priority changes or out of business hours onsale calls. Computer Skills A high level of computer knowledge is advantageous particularly with strengths in Microsoft Office, notepad or a similar text editor, Shell editor and other general windows shortcuts. Problem Solving The ability to apply knowledge in different scenarios that are varied and still find solutions in a timely manner YOU (BEHAVIOURAL SKILLS) • I collaborate with others; I share information openly • A pro-active nature to include a flexible approach to hours of work and location of duties • Ability to use self-initiative as well as work within a team • I earn the trust of co-workers; I set clear expectations; I deliver high quality work on time and on task; I take the time to do things right • I am proud of the way I represent myself and the company to others; I act with good intentions; I have direct, honest conversations while creating a safe work environment for open dialogue; I represent information and data accurately and completely • Excellent time management skills • A calm, patient and professional manner • Good organisational skills, with a high level of attention to detail LIFE AT TICKETMASTER We are proud to be a part of Live Nation Entertainment, the world’s largest live entertainment company. Our vision at Ticketmaster is to connect people around the world to the live events they love. As the world’s largest ticket marketplace and the leading global provider of enterprise tools and services for the live entertainment business, we are uniquely positioned to successfully deliver on that vision. We do it all with an intense passion for Live and an inspiring and diverse culture driven by accessible leaders, attentive managers, and enthusiastic teams. If you’re passionate about live entertainment like we are, and you want to work at a company dedicated to helping millions of fans experience it, we want to hear from you. Our work is guided by our values: Reliability - We understand that fans and clients rely on us to power their live event experiences, and we rely on each other to make it happen. Teamwork - We believe individual achievement pales in comparison to the level of success that can be achieved by a team Integrity - We are committed to the highest moral and ethical standards on behalf of the countless partners and stakeholders we represent Belonging - We are committed to building a culture in which all people can be their authentic selves, have an equal voice and opportunities to thrive EQUAL OPPORTUNITIES We are passionate and committed to our people and go beyond the rhetoric of diversity and inclusion. You will be working in an inclusive environment and be encouraged to bring your whole self to work. We will do all that we can to help you successfully balance your work and homelife. As a growing business we will encourage you to develop your professional and personal aspirations, enjoy new experiences, and learn from the talented people you will be working with. It's talent that matters to us and we encourage applications from people irrespective of their gender, race, sexual orientation, religion, age, disability status or caring responsibilities. LI-NL1 TMAU LI-ONsite