Join to apply for the Senior Staff Software Engineer role at Five9 20 hours ago Be among the first 25 applicants Join to apply for the Senior Staff Software Engineer role at Five9 Join us in bringing joy to customer experience. Five9 is a leading provider of cloud contact center software, bringing the power of cloud innovation to customers worldwide. Living our values everyday results in our team-first culture and enables us to innovate, grow, and thrive while enjoying the journey together. We celebrate diversity and foster an inclusive environment, empowering our employees to be their authentic selves. The team The product engineering team drive the realization of practical AI solutions for the contact centre environment. Our existing Studio product stack is built on Laravel Framework-PHP, Python and Vue.js technology deployed in private and public clouds. We leverage the latest cloud AI services such as Google Speech, Dialogflow, IBM Watson and Amazon Lex. Our vision for practical AI involves equipping contact centre agents, supervisors and managers with user interfaces that guide and summarize their work, identify points of coaching and support, fully automate routine interactions and allow creation, deployment and ongoing training of the AI models required. At the same time, Studio is being fully integrated into the well-developed Five9 micro-services platform. Role purpose The role of a Software Engineer in the R&D AI Automation Team is to design, develop, and maintain software solutions (Studio) with drag-drop flow builder that integrate multiple channels like voice, SMS, and chatbot with the contact centre’s voice solutions. The engineer's responsibilities include software design and development, testing and documentation across our backend, front-end and interaction management platforms to deliver end-to-end features, work with product owners and designers to expand the feature set and create high-quality user interfaces, take operational responsibility for the performance and quality of services owned by your team, potentially including taking part in an on-call rotation, deep dive into cutting edge technologies and work with the products team to transfer ideas into products. Ultimately, the role contributes to design process for new products and solutions. How you contribute Proactively leads engineering efforts, fostering collaboration with peers, project managers, and quality assurance teams. Troubleshoot and resolve complex technical issues. When problems arise, you use your experience and problem-solving skills to identify the root causes and implement effective solutions. Writing high-quality, efficient, and maintainable code that serves the purpose of scaling and tenancy management. Should follow coding best practices and contribute to developing software modules, features, and functionalities. Recognised as the go-to individual for tackling ambiguous or time-crunched tasks that challenge others. A natural coach and guide, sought after by peers for assistance. Actively mentors team members and develops adequate specifications. Capable of seamlessly filling gaps within other engineering and cross-functional teams, ensuring continuity and efficiency, even without key personnel. Ensure the development stays on track, milestones are met, and the project aligns with business objectives. Skills, Competencies And Qualifications Required: Proficiency in a variety of programming languages, including but not limited to JavaScript, PHP/Laravel, python, Vue.js or others as required. Strong experience with web development technologies such as HTML, CSS, JavaScript, and modern front-end frameworks like Vue.js or React. Expertise in server-side technologies, databases (SQL and NoSQL), and back-end frameworks like PHP Laravel framework. Awareness of web security best practices and the ability to implement security measures to protect applications and data. Ability to deploy and monitor applications in production along with diagnosing of any technical issues. A portfolio of past projects showcasing full-stack development skills. Ability to work independently and as part of a collaborative team. Strong commitment to delivering high-quality code and solutions on time and within scope. Bachelor’s degree (or equivalent) in relevant discipline. Desirable: Having experience with Tenancy Isolation in distributed systems is an advantage. Expertise with Sharding in Mysql, Redis and Mongodb is highly advantageous. Experience with Contact Centre, IVR, Virtual Agents, VoIP and telecommunications service providers is advantageous. Other Requirements This position requires the ability to be On Call. Key relationships There are no direct reports to this role. Key stakeholders include: Service owners and their teams. Technical leadership and senior management, including VPs. Engineering teams. Network and Telecom teams. Customer service teams. Compliance and infosec teams. This is not a customer-facing role. Benefits Include Five9 Shares Bonus Scheme Employee referral program Employee Assistance Program Flu Vaccinations Five9 embraces diversity and is committed to building a team that represents a variety of backgrounds, perspectives, and skills. The more inclusive we are, the better we are. Five9 is an equal opportunity employer. View our privacy policy, including our privacy notice to California residents here: https://www.five9.com/pt-pt/legal. Note: Five9 will never request that an applicant send money as a prerequisite for commencing employment with Five9. Seniority level Seniority level Mid-Senior level Employment type Employment type Full-time Job function Job function Engineering and Information Technology Industries Software Development Referrals increase your chances of interviewing at Five9 by 2x Sign in to set job alerts for “Senior Staff Software Engineer” roles. Melbourne, Victoria, Australia 2 weeks ago Principal Engineer Network Modelling and Engineering Senior Back End Software Development Engineer Carlton, Victoria, Australia 2 months ago Senior Back End Software Development Engineer Melbourne, Victoria, Australia 1 month ago Senior Front End Software Development Engineer Melbourne, Victoria, Australia 1 month ago Melbourne, Victoria, Australia 1 month ago Melbourne, Victoria, Australia 1 week ago Senior Frontend Software Engineer - Canva Sheets Melbourne, Victoria, Australia 5 days ago Melbourne, Victoria, Australia 2 weeks ago Senior Software Engineer - Messaging API Melbourne, Victoria, Australia 1 week ago Senior Software Engineer - Identity & Access (Open to remote across ANZ) Melbourne, Victoria, Australia 2 weeks ago Richmond, Victoria, Australia 2 weeks ago Melbourne, Victoria, Australia 1 week ago Melbourne, Victoria, Australia 3 weeks ago Principal Software Engineer- Azure Core Storage Melbourne, Victoria, Australia 1 week ago Melbourne, Victoria, Australia 1 week ago Melbourne, Victoria, Australia 3 days ago Melbourne, Victoria, Australia 1 week ago Melbourne, Victoria, Australia 1 week ago Expression of Interest: Senior Software Engineer Cremorne, Victoria, Australia 2 weeks ago Hawthorn, Victoria, Australia 1 month ago Hawthorn East, Victoria, Australia 2 weeks ago Melbourne, Victoria, Australia $150,000.00-$160,000.00 1 week ago Melbourne, Victoria, Australia 3 weeks ago Melbourne, Victoria, Australia 1 week ago Melbourne, Victoria, Australia 1 week ago Hawthorn, Victoria, Australia 1 month ago Melbourne, Victoria, Australia 2 weeks ago Melbourne, Victoria, Australia 2 weeks ago Melbourne, Victoria, Australia 4 months ago Melbourne, Victoria, Australia A$150,000.00-A$180,000.00 2 weeks ago Melbourne, Victoria, Australia 3 weeks ago Melbourne, Victoria, Australia 2 weeks ago Lead Software Engineer - Product & Technology Melbourne, Victoria, Australia 3 days ago We’re unlocking community knowledge in a new way. Experts add insights directly into each article, started with the help of AI. J-18808-Ljbffr