Reporting to the Wellness Centre Manager, the casual Fitness Instructor plays a key role in delivering high‐quality member experiences through effective coaching, safe and efficient facility operations, and strong member engagement. This role supports the day‐to‐day running of the Wellness Centre and helps ensure consistency of service across all programs, directly contributing to the success of the Wellness Centre and achievement of organisational KPIs.
The casual Fitness Instructor is responsible for delivering semi‐private training sessions, supporting program onboarding, maintaining equipment and facility standards, and ensuring members receive the guidance and experience they need for enjoyable and effective workouts.
Member Coaching & Programming
* Deliver fun, safe, and effective semi‐private training sessions tailored to member goals and abilities.
* Coach with a strong emphasis on technique, engagement, and a high‐energy member experience.
* Support the onboarding of new members, ensuring they feel welcomed, supported, and confident in their fitness journey.
* Assist with creating, updating, and maintaining member training programs to ensure continuity, progression, and high‐quality service delivery.
* Maintain a consistent coaching standard that reflects the Wellness Centre brand and values.
Member Experience & Customer Service
* Provide solution‐focused, proactive customer service, resolving member needs in a timely and professional manner.
* Ensure members have what they need for enjoyable, effective, and seamless workouts, including guidance on equipment use, safety, and technique.
* Contribute to a positive, inclusive, and motivating environment that keeps members engaged and connected to the Wellness Centre.
Facility & Equipment Operations
* Maintain a clean, organised, and safe training environment, following daily, weekly, and monthly facility checklists.
* Conduct routine equipment inspections, reporting any issues promptly and completing minor maintenance where possible.
* Support operational efficiency by keeping the Wellness Centre prepared for sessions, events, and member use at all times.
* Ensure all safety standards and operational policies are followed consistently.
Support to the Wellness Centre Manager
* Assist in delivering initiatives, programs, and services that help meet membership growth, retention, and satisfaction KPI targets.
* Uphold consistent coaching quality and service standards to support overall team performance.
* Provide reliable communication and feedback regarding member progress, facility issues, program enhancements, and operational improvements.
* Support administrative or project‐based tasks as directed to ensure smooth operations and strategic progress of the Wellness Centre.
Success Measures (Specific KPI's to be set at bi-annual performance reviews)
* Delivery of consistent, high‐quality coaching sessions with strong member engagement.
* Positive member feedback and contribution to overall member satisfaction targets.
* Completion of facility and equipment maintenance tasks to required standards.
* Strong member retention and smooth onboarding processes.
* Demonstration of Royal Motor Yacht Club values and operational reliability.
What You Bring
* Experience delivering group or semi‐private coaching sessions within a fitness or wellness environment
* HLTAID011 Provide First Aid & HLTAID009 Provide cardiopulmonary resuscitation (CPR)
* Certificate III & IV in Fitness (or equivalent)
* Available to work weekday nights and Saturday mornings
* Strong interpersonal and communication skills with a passion for helping people succeed.
* High standards of professionalism, reliability, and initiative
* A proactive, solutions‐focused mindset with excellent attention to detail
* Commitment to maintaining a clean, safe, and welcoming environment
Note: Physical Requirements- This role requires the set up and pack up of equipment for sessions (e.g. vertical stacking of reformers and moving gym weights up to 20kgs per unit).
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