We believe in an inclusive, welcoming workplace where everyone feels safe, valued and respected. From offering great benefits to creating real opportunities for growth, we're committed to supporting you, your career and wellbeing.
As Victorians electrify everything from homes to transport, we're focused on ensuring our networks are ready to meet that demand.
If you want to be part of something essential, be essential with us.
About the Role:
We're excited to be offering several opportunities for outstanding Customer Service Advisors. You will join the team representing the distribution networks serviced by our Contact Centre team based in Bendigo on a casual basis.
As one of our highly valued Customer Service Advisors you will be responsible for assisting customers with a variety of faults and general enquiries in a varied and fast paced work environment. This role also supports our Contact Centre throughout the peaks and high-volume periods caused by weather, incidents or seasonal impacts.
What's in it for you?
* Inbound contact centre – no sales.
* Shifts rostered 2-3 weeks in advance
* Working with fun, highly engaged and passionate team members
* Flexible working options available, including unlimited shift swaps and an unavailability register
* A supportive team environment
* Programs and activities that support your health and wellbeing
* Peace of mind knowing that you are providing an essential and instrumental service to the people of Victoria
* Opportunities to progress your career with us
* Comprehensive paid training provided
To secure one of these highly sought after positions, you will possess:
* Demonstrated ability to apply customer service skills in a fast-paced environment
* Intermediate computer literacy and typing skills
* Highly effective communication and problem-solving skills with the ability to think outside the square
* Empathy for customer needs and an ability to work under pressure
Applicants MUST:
* Be available for a November 12th start and have previous experience within a customer service role
* Hold Australian Residency
* Be local to the Bendigo area, allowing prompt arrival at work when on a standby shift, or following emergency incidents e.g. bushfires, storms etc.
* Be happy to work a variety of shifts scheduled across a 24x7 roster
* Be flexible to work on short notice during peak workloads in particular to support emergency incidents (eg: bushfires, storms etc)
* Participate in our shared stand by shifts roster. This involves nominating for a 12 or 24hr period where you're paid to be "on call". If called, you may need to attend work with minimal notice.
We encourage applications from all communities; people of all ages, genders, nationalities, abilities and cultures, including Aboriginal and Torres Strait Islander peoples, the LGBTQI+ community and people living with disability.
We have a diversity of teams across our business, all contributing to great customer and community outcomes. Our people are our most important asset, and we continually invest in nurturing their capability.
Next Steps:
If you believe you have the relevant skills and would like to be considered for this role please submit an up to date CV and covering letter outlining why you would like to work for CitiPower/Powercor by Midnight Sunday 12th October.
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