Operations Manager – Federal Government
Location: Melbourne, Sydney, or Canberra
DXC Technology (NYSE:DXC) – where brilliant people embrace change and seize opportunities to advance their careers and amplify customer success.
We are seeking an experienced and dynamic Operations Manager to join our team in Melbourne or Canberra, overseeing Federal Government SAP Customers.
This role will suit an individual with excellent interpersonal skills and the ability to liaise at all levels, as well as outstanding organisational skills.Suitable candidates must hold a minimum NV1 Clearance.
Key Responsibilities
Working across functional and technical teams to be the single service owner responsible for meeting service contractual SLAs
Ensuring the functional and technical leads are aware of critical infrastructure, applications, and most stringent contractual targets so they can deliver great service, meet SLAs, avoid service credits/penalties and meet the operational obligations aligned with the agreed security policies
Participating in account reviews as requested by the Account Executive
Leading or attending operations service reviews and meetings
Working with the DXC Governance and Compliance team to provide assurance and compliance requirements as defined in the contract and company policies, ensuring these requirements are successfully established and maintained for the account
Assist with demand forecasting and capacity management
Manage operational change and maintain effective operational controls and client governance
Assist in leading service improvement plans if required whilst driving standardisation of ITIL processes across the account
Develop, implement, and review Operational Policies and Procedures.
Develop, implement, and review Incident Management Policy and Plans
Oversee and draft reports
Key Skills or Experience Required
ITSM – IT Service Management
SIAM – Service Integration and Management
PMO experience in an SAP Project
DevOps / Agile experience advantageous
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Seniority Level: Mid-Senior level – Employment Type: Full-time – Job Function: Consulting – Industries: IT Services and IT Consulting.
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