Key Responsibilities
We are seeking a highly skilled Hardship and Operational Support Officer to join our dynamic team.
* Liaise with customers and outsource providers regarding outstanding payments and negotiate payment arrangements.
* Action Australia and New Zealand market contracts in arrears to ensure customer communications and enforcement action is taken where required.
* Proactively manage hardship contracts as defined in the National Credit Code from application to rejection or completion of matter.
* Contribute to the achievement of Collections and Recovery targets and customer satisfaction.
* Manage vehicle remarketing activities to achieve the highest market price for the benefit of customers and business.
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Requirements
To succeed in this role, you will require:
* A VCE or equivalent qualification.
* Demonstrated experience working in a customer service environment.
* A strong understanding of collections treatment processes and Debt Collection Guideline requirements.
* Awareness of the National Credit Code and Privacy Act is highly desirable.
* The ability to perform tasks independently, gather information and identify any potential process gaps or opportunities for innovation.
* Strong verbal and written communication skills with exceptional attention to detail and a strong work ethic.
* Proficient knowledge of the MS Office Suite.
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Benefits
We offer an attractive remuneration package including a company vehicle, flexible work policy and practices, health and wellbeing initiatives, lifelong learning and career development, annual spend on BMW and MINI merchandise, onsite parking, onsite cafe, subsidised onsite gym, dry cleaning and car wash facilities, and a dynamic, inclusive and sustainable working environment.
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BMW Group Australia is an equal opportunities employer and takes great pride in fostering and promoting diversity in every aspect of our work life and culture. We highly regard the skills, knowledge, experience, ideas, perspective and energy our diverse workforce brings into the company.