+ Higher Super, Great Bonus and Share OptionsCaterpillar Australia is part of the global organisation Caterpillar Inc., consisting of approximately 115,000 employees. Our brand is globally renowned and is underpinned by our core values – Integrity, Commitment, Excellence, Teamwork, and Sustainability. We bring each of these to life in everything we do.About The Opportunity:Caterpillar Australia is currently seeking a Senior Product Service Engineer to join the team. The successful candidate will be responsible for providing ongoing support and technical guidance to Customer and Dealer personnel.Product Service Engineers assist in identifying and correcting product deficiencies, improving product design, and adapting improvements to the product in their assigned area.Your role includes keeping Engineering, Service Engineering management, and the dealer organization informed of product issues by preparing Failure Analysis, Summary Reports, and reviewing Problem Lists.The person in this role is considered a SME in equipment management and site application for the HRV product.Main Responsibilities:Field follow-up and support for New Product IntroductionIdentify and correct product deficiencies, improve product design, and implement improvements using CPI and DSN processesMaintain technical liaison between Caterpillar and Dealers via the DSN systemPrepare Failure Analysis, Summary Reports, review Problem Lists, and communicate solutionsNotify field and dealer personnel of resolved issues via Technical Information Bulletins, Service Magazines, or Service LettersTravel to customer mine sites for field follow-up and investigationManage equipment and site applicationsSkills and Experience:Strong electrical and/or mechanical aptitude, with a degree or trade backgroundExcellent communication skills with technical clients, interpersonal skills, and the ability to influence and motivateEngineering or manufacturing background with familiarity with materials, equipment, and processesCollege or university degree or equivalent experienceBackground in machine electrical and/or mechanical knowledge is highly desirableEmployee Benefits:Salary: Competitive remuneration package, including attractive bonus and share optionsParental Leave: Generous parental leave policy with flexible optionsDiversity and Inclusion: Committed to diversity, inclusion, and equal opportunityDiscounts: Staff discounts across health insurance, shopping, food, wellbeing, and travelGlobal Opportunities: Many career development opportunities worldwide with training programsHow to Apply:If you are seeking a challenging and rewarding career at Caterpillar, apply today via www.caterpillar.com/careers by attaching your resume.Application closes on 7th May 2025.
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