Join to apply for theSystem Support Analyst - Linuxrole atIntelerad.
Company Description
At Intelerad, we believe the path to answers in healthcare should be clear—whether you are waiting for a diagnosis or trying to expedite one.
Our medical imaging solutions streamline the flow of information, simplifying complex processes, maximizing efficiencies, and shining a light on the unknown.
We empower physicians to get patients the answers they need faster and improve outcomes for everyone.
With more accessible imaging, we are getting patients out of the dark.
Headquartered in Raleigh, NC and Montreal, Intelerad has nearly 800 employees across four countries.
The company empowers nearly 2,000 healthcare organizations worldwide with speed, scalability, and simplicity.
Intelerad's modern enterprise solutions have received Best in KLAS recognition.
Job Description
The System Support Analyst I plays a critical role in delivering exceptional technical support and issue resolution for Intelerad's enterprise medical imaging solutions.
This position requires diagnosing complex system issues, collaborating with cross-functional teams, and ensuring optimal performance for healthcare clients.
Key Responsibilities
Serve as the primary point of contact for system administrators and end-users, troubleshooting software and system issues while maintaining clear, professional communication throughout the resolution process.
Handle sensitive patient data in accordance with privacy regulations and ensure compliance with U.S. FDA medical device regulations and ISO ***** requirements.
Drive knowledge management and documentation by utilizing internal resources and creating comprehensive technical documentation to support customer product use and maintenance.
Collaborate across teams to escalate and resolve complex issues with engineering, implementation, and product teams to deliver optimal solutions for customers.
Participate in a 24/7 on-call rotation, providing technical support outside normal business hours, including overtime, holidays, and weekends as required by business needs.
Qualifications
Bachelor's degree in Computer Science, Computer Engineering, or a related technical field, or equivalent experience.
Strong customer service orientation with excellent written and verbal communication skills.
Working knowledge of Linux operating systems and PostgreSQL databases.
Proficiency in Windows Server environments *****, ****, ****, ****+), networking fundamentals, and database systems (SQL Server and/or Oracle).
Familiarity with healthcare IT interoperability standards, including PACS, RIS, DICOM, HL7, and IHE protocols.
Experience with ticketing systems such as Salesforce ServiceCloud, Zendesk, or ServiceNow.
Understanding of medical informatics architecture, including virtualization technologies (VMware) and storage solutions.
Highly organized and detail-oriented with the ability to make independent decisions based on technical data and product knowledge.
Ability to thrive in a fast-paced environment and manage multiple priorities effectively.
Preferred Qualifications & Special Requirements
Red Hat Certified System Administrator (RHCSA) certification.
Industry certifications in relevant technical domains (e.g., Microsoft, VMware, Cisco).
Participation in on-call rotation supporting 24/7 operations.
Ability to work outside standard business hours, including weekends and holidays, as needed.
This job description is not a comprehensive list of tasks or requirements, and Intelerad reserves the right to change it at any time.
Additional Information
All your information will be kept confidential according to EEO guidelines.
All applicants meeting minimum qualifications will be required to complete a 30 minute online assessment as part of your application.
Intelerad is committed to equal employment opportunity for qualified individuals with disabilities.
The company respects the Americans with Disabilities Act (ADA) as a standard for global recruiting and hiring and prohibits discrimination against qualified individuals with disabilities.
Intelerad is committed to ensuring equal employment opportunity for qualified individuals with disabilities.
Applicants, employees, and former employees are protected from employment discrimination based on race, color, religion, sex, national origin, age, disability, and genetic information.
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