Throughout this virtual experience, you will uncover the desired skills, attributes and value in becoming a customer success superstar
Opportunity detailsOpportunity Type: Virtual ExperienceAccepting International Applications: NoQualifications AcceptedAccountingCommerceFinanceBusinessBusiness AdministrationInternational BusinessManagementProject ManagementEvent ManagementEconomicsHuman ResourcesHospitality ManagementTourismMarketing & AdvertisingPublic RelationsTransport, Logistics & ProcurementCommunicationFashion DesignFilm & TVFine ArtsGraphic Design & Visual ArtsCreative WritingJournalismMusic & Performing ArtsPhotographyCreative Arts (all other)Air Traffic ControlAircraft Maintenance EngineeringAircraft Operation & AviationChemical EngineeringCivil Engineering & ConstructionCommunications EngineeringElectrical & Electronic EngineeringEnvironmental EngineeringFire & Safety EngineeringGeomatic EngineeringManufacturing EngineeringMathematics & StatisticsMechanical EngineeringRenewable Energy EngineeringRobotics & Mechatronics EngineeringEngineering & Mathematics (all other)Beauty TherapyAnthropology & GeographyClassicsCriminologyInternational StudiesPhilosophyTheology & Comparative ReligionHumanities (all other)Social Science (all other)Liberal ArtsBioinformaticsComputer Graphics & AnimationComputer Science (all other)Computer Systems and NetworksCyber SecurityData ScienceProgramming & Software EngineeringVideo Game DevelopmentDesign & User ExperienceJustice & Law EnforcementCommercial LawConstitutional LawCriminal LawFamily LawInternational LawTax LawLegal StudiesAudiology & Speech PathologyBiomedical ScienceChiropractic & OsteopathyExercise & Sports ScienceHealth AdministrationMedicine & Medical ScienceNaturopathy, Acupuncture & Complementary MedicineWelcome to Fujitsu's Sales & Customer Service Management Virtual Experience.
At Fujitsu, customers are at the forefront of our business and we ensure we have the right people, tools and processes to deliver exceptional service, ongoing value and innovation.Within our Sales and Customer Service Management function, you will hold customer service and sales process outlook by working with clients daily to drive business outcomes and mitigate any problems.Why should you do this?
This Virtual Experience Program is self-paced and should take only 4 to 6 hours to complete.
This Virtual Experience Program is free for all students.When you complete the Virtual Experience Program, you'll earn a digital badge and certificate you can share on LinkedIn and include on your resume.Throughout the program, you'll learn and develop deep insights into what it is actually like to work as a Sales & Customer Service Manager at Fujitsu.
Apply your CSM knowledge to a real-world problem & gain practical experience and knowledge to draw upon in interviews.What skills will I gain?
Consulting – Thinking Outside the BoxCustomer Service Management – Delivering on our PromiseWhat you will do?
Module 1: Customer engagement (30 minutes - 1 hour)In this module, you'll be required to identify areas of customer need where Fujitsu could assist.Module 2: Market Intelligence (1 - 1.5 hours)Now that we've identified where Fujitsu could assist, we need to perform a competitive analysis and identify points of differentiation.Module 3: Communication and creating buy-in (1 - 2 hours)To ensure this opportunity is tracked properly internally, we need to log it using the Salesforce platform and engage with key internal stakeholders.Module 4: Thinking outside of the box (1 - 2 hours)We've received initial approval to engage with the client.
The next step is to consult with them and develop strategic initiatives to improve customer service.Once we've won a contract, it's important we evaluate our performance against the SLAs and suggest areas for improvement.Ready to get started?
Click Register to begin.Hiring criteriaYou should have or be completing the following to apply for this opportunity.
The opportunity is available to applicants in any of the following categories:AustraliaAustralian Permanent ResidentInternational Student/Graduate VisaAustralian Work Visa (All Other)Visa Sponsorship IncludedGraduate Success StoriesThe Fujitsu Graduate program has helped me greatly in developing my career and also personally in terms of my own confidence in my abilities to perform and learn.
You get a load of opportunities to meet different people, and a lot of them adopt a really helpful approach to aiding your learning or giving you opportunities to try something new when they learn you are a Graduate.
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