Our State Government client is seeking experienced Service Officers to join their busy contact centre team in Ipswich. This role runs from 9 March 2026 to 12 June 2026, with the possibility of extension.
*The RoleAs a Service Officer, you will manage debt collection activities in a contact centre environment via phone and written correspondence. You will balance empathy, resilience, and professionalism to deliver excellent customer experiences while achieving performance targets. *About You****
* Proven customer service experience in a high-demand or challenging environment
* Strong communication skills with the ability to build rapport across diverse client groups
* Ability to interpret and apply legislation, follow procedures, and work within policy
* Skilled negotiator, with excellent organisational and problem-solving abilities
* Self-motivated, driven to achieve personal and team goals
* High level of computer literacy with the ability to quickly learn new systems
* Previous high-volume contact centre experience (highly regarded)
*What's on Offer*
* Start 9 March 2026
* Full-time hours (37.5/week) on a rotating roster between 8am–6pm, Mon–Fri
* Supportive and inclusive work environment
* Full training, ongoing coaching, and development opportunities
* Ipswich location
* Attractive hourly rate + Super
**Please note: Appointment is subject to a satisfactory National Criminal History Check.****
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