Job Opportunity
A 6-month government contract for a Service Desk Officer is available.
* The successful candidate will provide efficient first-level ICT advice and support to all areas of this Department.
* They will offer customer-centric services to assist end-users in effectively utilizing technology to perform their duties.
Responsibilities:
1. Provisioning access to systems and printers.
2. Documenting, tracking, updating and analysing customer requests and escalating cases to appropriate support areas within the department and external providers as appropriate.
3. Monitoring escalated cases and advising customers on the status of their outstanding matters.
4. Reporting to the Team Leader any issues of concern.
Requirements:
* Experience in a customer service environment directly responsible for resolving clients' ICT incidents and requests.
* Effective communication skills with a wide range of people from technical and non-technical backgrounds.
* Well-developed keyboard skills in relation to speed, accuracy and formatting.
* Experience with Service Desk support software and processes including remote support tools.
This role is ideal for individuals who enjoy working in a fast-paced environment and are able to work independently with minimal supervision.
At our company, we value diversity and are passionate about placing people in a role where they can flourish and succeed.