Duty manager

Role Summary

As part of the Duty Manager Team at Greenbank Services Club, you will play a crucial role in ensuring the smooth operation and success of the club.

Key Responsibilities:

• Member Relations:
  • Maintain and develop strong relationships with club members.
  • Ensure a high level of member satisfaction and engagement.
• Customer Satisfaction:
  • Maximize patron satisfaction by driving high service standards.
  • Ensure that guests have a positive experience at all times.
• Gaming Floor Management:
  • Oversee and manage the large gaming floor.
  • Ensure compliance with all relevant liquor and gaming regulations.
• Team Leadership:
  • Mentor and lead a diverse team of staff.
  • Foster a positive work environment and encourage team cohesion.
• Operational Oversight:
  • Manage the operations of gaming, bingo, and food and beverage outlets.
  • Ensure efficient and effective operation of all departments.
  • Ensure a safe venue for all stakeholders.
• Feedback and Complaints Resolution:
  • Address and resolve any feedback, queries, or complaints from patrons.
  • Use feedback to improve service and operations continuously.
• Effective Communication:
  • Ensure clear and effective communication within the venue.
  • Communicate effectively with both team members and patrons.

Goals and Objectives:

• Enhance Customer Service:
  • Continuously work to improve the level of service provided to patrons.
  • Implement initiatives to exceed customer expectations.
• Achieve KPIs:
  • Meet and exceed individual and team key performance indicators (KPIs).
  • Focus on both service-related and financial KPIs.
• Financial Targets:
  • Strive to meet and exceed financial targets set for the club.
  • Implement strategies to enhance revenue and manage costs effectively.
• Team Coaching and Motivation:
  • Coach and motivate your team to perform at their best.
  • Encourage professional development and recognize team achievements.

About you

As a member of our management team, you'll need a versatile skillset to thrive both independently and in a team environment. Hands‐on expertise is essential, and flexibility for shift work, including weekends and public holidays, is essential.

Requirements and Qualifications

• Previous Experience: A minimum of 2 years in a similar role.
• Certificates:
  • Responsible Service of Alcohol (RSA) Certificate
  • Responsible Service of Gaming (RSG) Certificate
  • Valid Responsible Management of Licensed Venue Certificate
  • Valid Approved Manager License
• Skills and Experience:
  • Proficiency in conflict resolution.
  • Experience in employee engagement.
• Eligibility:
  • Working rights in Australia.