The role of Membership Sales Representative involves delivering sales and retention programs to consumers, executing annual campaigns, managing day-to-day operations, and providing exceptional customer service to members, fans, and ticket purchasers.
Key Responsibilities:
* Deliver outstanding customer service to all members and fans.
* Make sales calls to prospective and existing members.
* Work with the consumer team to reach membership and ticketing sales targets.
* Develop strategies for membership retention and alignment with club goals.
* Oversee the nurture program for 1st and 2nd-year members.
* Implement follow-up strategies on non-renewals.
* Address potential issues affecting member retention and implement intervention programs as needed.
* Assist with daily operations in collaboration with the manager and team members.
* Record member and fan information, feedback, and follow-ups in the database, maintaining data integrity.
* Grow revenue through promotion of premium membership packages.
Required Skills and Experience:
* A strong personal brand reflecting good customer service values.
* Proven skills in sales, relationship building, and stakeholder management.
* Excellent attention to detail, organizational, time management, and prioritization skills.
* High-level written and verbal communication, presentation, and interpersonal skills.
* A commitment to providing excellent customer service to staff, clients, members, fans, and guests.
* Experience with databases and maintaining customer records.
* Resourcefulness and ownership of responsibilities.
* Flexibility and adaptability to work within a dynamic environment.
* Team-oriented mindset contributing to club goals.