Customer Care 24/7 Representative – Allianz Partners
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Job Details / Role Purpose
The Customer Service Travel 24/7 Representative will be responsible for handling new claim and medical emergency calls on a 24/7 roster basis.
This role is pivotal in ensuring that customers receive timely and efficient assistance during their times of need.
In addition to call handling, the role includes administrative tasks such as processing new claims received via email.
Key Responsibilities
Respond to incoming calls regarding new insurance claims and medical emergencies.
Provide accurate information and assistance to customers in a compassionate and professional manner.
Assess the urgency of each call and escalate to appropriate departments when necessary.
Record detailed and accurate information for each call in the company's database.
Process new claims received through the email inbox; verify completeness and accuracy of claim information.
Enter claim data into the claims management system and follow up with customers and internal departments to gather any missing information.
Assist customers with inquiries related to their insurance policies and claims; provide guidance on the claims process and required documentation.
Resolve customer issues and complaints in a timely and effective manner.
Maintain and update customer records and claim files; generate and distribute reports as required by management.
Perform general administrative duties such as filing, data entry, and correspondence.
Work closely with other team members to ensure seamless service delivery; participate in team meetings and training sessions; share knowledge and best practices.
Adhere to company policies and procedures, and regulatory requirements; ensure all interactions and transactions are conducted in line with company standards.
Participate in quality assurance activities to maintain high service standards.
Qualifications And Skills
High school diploma or equivalent; additional qualifications in customer service or insurance are advantageous.
Previous experience in a customer service role, preferably in an insurance or emergency services environment.
Excellent communication and interpersonal skills.
Strong problem-solving abilities and attention to detail.
Ability to work effectively under pressure and manage multiple tasks.
Proficiency in using computer systems and software applications.
Must be able to work a flexible schedule, including nights, weekends, and public holidays.
Working Conditions
The role requires working in a call centre environment.
Must be comfortable working on a rotating shift basis, including overnight shifts.
Ability to handle high-stress situations with composure and professionalism.
Seniority level
Entry level
Employment type
Full-time
Job function
Other
Industries
Financial Services and Insurance
Location
Adelaide, South Australia, Australia
Who We Are
Allianz is a supportive place where you can take the initiative to grow and actively strengthen our global leadership position.
By caring for people – both our 83 million customers and ******* employees – Allianz fosters a culture of empowerment, collaboration, and performance.
Allianz Partners offers diverse expertise in automotive, international health & life, travel insurance, assistance and direct sales.
We operate under one brand, Allianz Global Assistance, Allianz Global Automotive, and Allianz Worldwide Care, combining forces to deliver enhanced experiences to clients.
What We Offer
Our employees enjoy numerous development programmes, global mobility, and career progression opportunities.
We prioritize health and wellbeing and provide Work Well programmes to support work-life balance.
Diversity and Inclusion
We at Allianz believe in a diverse and inclusive workforce and are proud to be an equal-opportunity employer.
We encourage you to bring your whole self to work, no matter your background, ethnicity, culture, age, gender, nationality, religion, disability, or sexual orientation.
We therefore welcome applications regardless of ethnicity or cultural background, age, gender, nationality, religion, disability, or sexual orientation.
Referrals increase your chances of interviewing at Allianz Partners by 2x.
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