At CoAct, inclusion isn’t just a value – it’s how we work. As we transition from the DES contract to the new Inclusive Employment Australia (IEA) model, we’re excited to welcome an enthusiastic Inclusive Employment Specialist. We’re not just hiring – we’re looking for someone with purpose, energy, and the experience of a Senior Consultant ready to take the next step in their career.
Have you been the go-to for coaching, mentoring, and turning complex into clear and now are ready to the next step? This role is for someone with strong operational knowledge who can train and energise frontline staff on contracts, quality, systems, and bring compliance to life in a way that sticks.
Exploring the role
Your key responsibilities include, but are not limited to:
* Design and deliver transitional training programs that make the shift from DES to IEA a smooth ride for our Service Partners
* Translate complex guidelines into digestible, operational content that staff can actually use
* Provide coaching and on-the-ground support to uplift frontline capability and confidence
* Work closely with our L&D, Quality, and Ops legends to make sure contract implementation lands flawlessly
* Be the calm in the compliance storm - support audits, align policies, and help the team stay sharp and ready
* Partner with stakeholders across the business to embed new systems, practices, and people-first solutions
* Lead face-to-face training sessions across partner sites (Sept–Dec 2025), covering compliance, quality, systems, and SDM case studies
* Coach and uplift frontline capability through scenario-based learning and hands-on support
What we’re looking for
* A strong background in Disability Employment Service is a pre-requisite for this role
* A collaborative, people-first mindset with the ability to build trust quickly, demonstrated through past success in coaching staff to achieve in DES
* Confidence facilitating diverse learner groups, both online and in person
* Experience in roles such as Senior Consultant, Site Manager, Performance Manager, or Internal Trainer
* OR roles in Quality, Monitoring, Compliance, or Claims (with frontline experience)
Bonus points for
* Experience with audits, workforce planning, or project implementation
* Familiarity with CRM/data tools like JobReady and MODE
* Creative thinking, quick problem-solving, and a calm, solutions-focused approach
* Experience overseeing contract compliance, staff performance, or interpreting guidelines
* A knack for turning complex content into practical, engaging learning
Required qualifications
* Cert IV in Training & Assessment or a relevant qualification in Education, Learning & Development, or similar
What can we offer?
* 6-month contract | full-time role - 38 hours per week
* Flexible working arrangements - work from home
* Competitive salary packaging (save on tax)
* Corporate health insurance discounts
* Awarded Employer of Choice in The Australian Business Awards 2019, 2021 and 2024
* Inclusive Employer 2024 / 2025 recognised by Diversity Council Australia
CoAct is a non-profit organisation dedicated to empowering everyday Australians through essential employment services and community activation programs. Our team shares a common passion for making a positive impact and giving back to society.
Your next steps
Thank you for your interest in this opportunity with CoAct. Keep in mind when applying: it's not just about what you know, but the unique value you can bring to CoAct and our team! To apply, we kindly request that you submit your resume and cover letter via the "Apply Now" button.
At CoAct, diversity and inclusion are at our core. We welcome applicants of all backgrounds, including race, religion, gender identity, sexual orientation, disability, and age. If you are interested, we want to hear from you. We are proud to be a disability-friendly company!
If you have any questions about the position or the application process, or if you need any adjustments during recruitment (including information in a different format), please contact our Talent Acquisition Lead, Suelen, at 02 8281 2431 or recruitment@coact.org.au. Please note: this phone number is for voice messages only and is used exclusively for adjustment requests. For all other enquiries, please contact us via email.
All applicants may undergo a criminal history verification, along with other required checks, including but not limited to the NDIS screening clearance and Working with Children Check, during or immediately after the recruitment process is concluded.