Job Title: Clinical Support Officer
The successful applicant will be employed as a Clinical Support Officer in the Ngamai Wilam residential eating disorder treatment facility at Alfred Health.
Ngamai Wilam is a newly built 12-bed residential eating disorder treatment facility, jointly funded by the Australian Federal Government and the Victorian Government. The service provides trauma-informed, recovery-focused care for adults aged 18 and over, in an agender-inclusive, home-like therapeutic environment.
1. Support the smooth coordination of clerical and administrative functions within Ngamai Wilam, working closely with the Facility Manager and broader team.
2. Assist with participant and visitor enquiries, ensuring a welcoming and organised environment that supports recovery-focused care.
3. Contribute to excellent customer service by helping maintain efficient systems and processes that underpin the daily operations of the program.
Key Selection Criteria:
* Proficiency in Microsoft Office Applications (Word, Excel and Email).
* A basic understanding of medical terminology and/or clinical practice.
* An appreciation of eating disorders.
* Australian working rights and current Influenza vaccination.
* A valid Working with Children Check, and willingness to undergo a Background Check.
Desirable Qualifications/Experiences:
* Certificate II in Business Administration or equivalent.
* Formal training in Microsoft Office applications (Word and Excel).
* Experience/background in a healthcare setting.
* Experience with health information management systems.