Deliver exceptional customer experiences across government by applying human-centred design practices.
About the Role
This role involves working with a multidisciplinary team to design high-quality services that meet customer needs. Your primary objective will be to conduct customer research and analysis, providing valuable insights to inform service design decisions.
Key Responsibilities
* Create target customer personas, identify customer needs, and opportunities to improve customer services using human-centred design practices.
* Analyse customer data from different sources to provide actionable insights for service improvement.
* Design and develop high-quality service design artefacts, including process and journey mapping, service blueprints, and customer personas.
* Collaborate closely with a cross-functional team on customer-facing digital services, ensuring seamless delivery and effective stakeholder engagement.
* Support project management efforts by coordinating design sprints and facilitating stakeholder communication.
Requirements
* Familiarity with design tools such as Miro, Figma, and Jira/Confluence is essential.
* Experience with research tools like Excel and SPSS is also required.
This role offers a 12-month opportunity to contribute to delivering world-class customer experiences.