Role
As a key role for the University, you will work with the Service Centre Manager and other Service Desk Analysts to ensure an effective and efficient service is provided to all users across the University. As the primary contact point for the user, the Service Desk Analyst will be responsible for enabling the service desk to deliver high‐quality services.
Responsibilities
Provide first‐line support for incidents and service requests, troubleshoot and resolve user issues, maintain high levels of customer satisfaction, and contribute to service desk metrics and continuous improvement.
Qualifications
Experience working in a service desk team within a large, complex user environment. Passionate about delivering an exemplary customer experience. Good written, oral and communication skills, including telephone communication. Strong problem‐solving skills to achieve a high level of first‐contact fixes.
Location and Salary
Location: Penrhyn Road, Kingston
Salary: £29,478 – £33,149 per annum
Contract
Fixed‐term contract, 18 months, full time, 37 hours per week.
Equal Opportunity Employer
The University welcomes applications from Black, Asian, Minority Ethnic backgrounds, LGBTQ+ communities and those with disabilities.
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