Metso is seeking a Field Service Supervisor to join our Services team. This role will be based in Mackay and suit a local resident.
Job Summary
We are looking for an experienced and skilled individual to supervise the execution of field service work at customer sites. The successful candidate will be responsible for ensuring safety, customer satisfaction, and quality of work.
Key Responsibilities
1. Supervise hands-on mechanical service work at customer sites.
2. Install and commission systems, machinery, and associated spare parts and wear material components.
3. Provide technical field service site support.
4. Promote products and services to customers.
5. Promote sales of OEM spare parts and wears material components.
6. Support field service technicians and carry out hands-on mechanical service work within the customer site or repair facilities if required.
7. Support Technical Support Teams on complex issues.
8. Ensure team delivers site reports, time sheets, and travel expense reports after each job in a timely manner.
9. Support quotation work by providing scope of work, initial planning, and pricing information.
10. Support warranty process and Root Cause Analysis (RCA) where applicable.
11. Assist the Field Service Coordinator with allocation of work to team members.
12. Promote a proactive safety culture and ensure team follows Metso & customer HSE requirements.
13. Ensure team carries out work in accordance with Metso processes, instructions, and training, with a specific focus on brand requirements, certification principles, field service process, and proper utilization of the FSM tool and digital inspection application.
Requirements
1. 5 years minimum experience in industrial equipment, technical support, and service.
2. Relevant Trade certificate.
3. At least 2 years of supervisory experience.
4. Experience in troubleshooting technical-field-related problems.
5. Ability to effectively lead and supervise customer/user personnel under various working conditions and hours.
6. Ability to interact, on a technical level, with Field Sales, Training, Application & Technical Support groups as well as Parts, Support & Engineering groups.
7. Ability to maintain a steady and level attitude under pressure.
8. Ability to read hydraulic schematics.
9. Ability to solve problems and situations.
10. Must be able to pass random medical and drug tests and be able to pass a medical check/be physically fit.
11. Ability to travel within short notice.
12. Ability to work away from home for extended periods and extended hours, on weekends or as required.
What We Offer
* A work environment where safety is always the number one priority – both your physical and mental health is our priority.
* A competitive base salary reflective of your skills and experience with annual incentive program.
* Additional Annual Leave benefit for all permanent and maximum term employees.
* Flexibility in your working lifestyle – our team manages their own balance of working from home and in our office environment.
* Gender Neutral Paid Parental Leave of 18 weeks at full pay.
* Paid Volunteer Leave so you can give back to the local community or an organisation of your choice.
* Active Social Club and companywide social events as your social wellness is important to us.
* Family focused events as your family forms part of our close-knit community.
* Comprehensive medical benefits including discounted private health insurance for employees and immediate family.
* Company provided Salary Continuance insurance cover.
* Career development & education assistance to further your technical and leadership ambitions.