About Us
Pay.com.au is one of Australia's fastest‐growing technology scale-ups, trusted by businesses. As we continue to scale in Australia and launch into the US under PayRewards.com, our mission is to simplify and supercharge the way they pay everyday expenses. Since 2019, we've been transforming business payments by enabling companies—from sole traders to large enterprises.
Our unified platform lets users link their bank accounts and any major credit card, improving cash flow while unlocking powerful rewards on every transaction.
Recognised as a rapidly scaling Australian success story—with coverage in outlets like the Australian Financial Review noting our growth with a $600++ million valuation we're reshaping how businesses think about payments, loyalty and financial efficiency.
At Pay.com.au, you'll join a fast-growing team shaping the future of B2B payments. Our Melbourne office is a hub of creativity, collaboration, and seriously great coffee—an environment where ideas move quickly and impact is felt every day. If you want to be part of a company with momentum, this is the place to be.
Why join us?
Be part of an exciting Tech Scale-up, with teams across Australia and the USA. Enjoy flexible working arrangements and a great work-life balance. Awarded 2025 People's Choice Award winner at the Finder Innovation Awards, Finalist for FinTech Organisation of the Year at the 2025 FinTech Australia Finnies, Number 1 on the Smart50 list 2024, Top 3 Deloitte Tech Fast 50 & Victoria State Champion! Grow your career in a culture that values creativity, innovation, and collaboration. Access to individual learning budgets to accelerate your career.
Customer Service Representative
Our Customer Service team delivers fast, friendly support to help you get the most out of products. They're experts in solving problems, guiding you through our platform, and ensuring every interaction is simple, seamless, and exceptional.
As a Customer Service Representative, you'll join a team of passionate individuals who have a commitment to delivering excellent service.
Responsibilities
Act as the first point of contact for customers via phone and email, assisting with platform navigation, payment queries, and general support. Investigate and resolve customer issues promptly and thoroughly, escalating when necessary while ensuring a smooth and professional customer experience. Guide users through our payment platform, including how to initiate payments, understand transaction statuses, and access features like rewards and integrations. Compliance Awareness: Ensure customer interactions meet internal guidelines and align with regulatory and compliance standards (including AML/CTF). Feedback & Improvement: Capture customer feedback and share insights with the wider team to help improve our processes, service delivery, and customer experience.
About You
2-3 years' experience in a customer facing role, customer service or support role (financial services preferred) A passion for helping others and a genuine interest in delivering great customer service Strong communication skills - clear, confident, and professional across all channels (Phone, Live-chat, email). A detail-oriented mindset and the ability to troubleshoot effectively under pressure A proactive, team-first attitude and the ability to adapt in a fast-moving environment Familiarity with payment platforms, SaaS tools, or CRM systems is a plus
We know everyone will meet every requirement, and that's okay. If you're excited about the role and believe you can make an impact, we're keen to hear from you.
A few more things...
Successful candidates joining the team will need to complete a National Police Record Check.
Candidates who require adjustments at any stage of the recruitment process are encouraged to let us know. We're happy to support you.
We're committed to an inclusive and diverse recruitment process where everyone feels respected and supported. We welcome applicants from all backgrounds, identities and abilities and ensure fair, equitable consideration at every stage.