Digital Service Representative, Customer Service Representative, NSW
Location
Batemans Bay, New South Wales, Australia
Digital Service Representative
SNSW Clerk Grade 2/3- starting annual salary $62,500 plus superannuation and leave loading
Customer Service Representative
SNSW Clerk Grade 3/4- starting annual salary $71,959 plus superannuation and leave loading
Employment Type:Part Time, Talent Pool - Ongoing and Temporary
Locations:Batemans Bay, Moruya & Narooma (spoke sites of Bateman's Bay)
We are currently recruiting for the position of Customer Service Representative and Digital Service Representative at Batemans Bay, Moruya & Narooma (spoke sites of Bateman's Bay) Service Centre.
What are 'hub and spoke' Service Centres?
In some regional or remote areas, a 'hub' Service Centre acts as the parent of one or more 'spoke' Service Centre locations. The hub and spoke models share a leadership team and operate in such a way that team members may be required to work between locations.
Please note:This recruitment will only be used to fill roles or create a talent pool for this specific location and immediate surrounding area. Service NSW uses multi-staged recruitment methods and candidates selected to progress to interview stage, may be required to attend an in-person interview conducted at one of the above Service Centre locations.
About you
If you are passionate about working in a customer centric team, delivering positive face to face customer service experiences and enjoy working in a fast-paced environment, this could be the right role for you. You will provide assistance, advice, source information and deliver customer support services, for multifaceted enquiries and complaints to facilitate the effective operation of the business to ensure outstanding customer service.
Then we would love to hear from you
To be successful in this role you will have:
* Excellent customer service, communication skills and attention to detail
* Intermediate Computer skills including the ability to utilise a variety of operating systems
* Ability to adapt to different scenarios and manage complex enquiries
* The understanding of how to handle confidential and personal information within organisational and legislative requirements
* Collaborative teamwork. Work part of a team to meet service standards and provide best practice customer service
As the face of our Service Centres, you will bring with you high energy, great communication skills and a willingness to be part of a fast-paced customer centric team. Your drive to help others and working well as part of a larger team will be what sets you apart from the pack.
About Service NSW
Service NSW makes it easier to access government services for people and businesses across NSW.
At Service NSW our vision is to be recognised as the distinctive leader in the provision of government services to the citizens of New South Wales, and we are passionate about delivering first-class customer experience to all citizens and businesses across NSW.
Operating hours:
In our Service Centres hours vary between locations. You can check the opening hours for each Service Centrehere. Flexibility is required to work on a rotating roster between the Service Centre's operational hours which may include Saturdays.
The Service NSW Award hours are 6:30am - 7:30pm (Monday to Friday) and 7:30am - 3:30pm (Saturdays). In some situations, you may be required to work during these hours.
Part-time - minimum 28 hours per fortnight
Full-time - 70 hours per fortnight
We will gather your preferences during the recruitment process. Hours are also subject to change based on the needs of the business.
What we offer
* Personal development - excellent development opportunities for someone ready for the next step in their career Excellent career growth and learning development opportunities.
* Access to health and well-being programs - Including Fitness Passport and EAP (Employee Assistant Program) - Wellbeing programs and resources available
How to apply
Please submit your resume and cover letter that shows your experience and how you meet the focus capabilities of the role (outlined in the Role Description).
Closing Date:Wednesday 27th August 2025 at 9:59am
Address
Batemans Bay, New South Wales, Australia
Information in this listing has been compiled by The Fold from publicly available sources and has not been verified with the business. The Fold is not liable for any inaccuracies; please confirm details directly with the business.
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