Responsibilities
* People Management: Lead a team of product experts to solve complex customer technical issues, practicing leadership principles, driving accountability, and attracting/retaining talented individuals.
* Response and Resolution: Manage customer relationships regarding Technical Support and serve as an escalation point for Support Engineers to remove roadblocks.
* Readiness: Ensure your team possesses the necessary technical skills to deliver an excellent customer experience.
* Product/Process Improvement: Facilitate understanding of the product feedback cycle within your team, participate in case triage meetings, and identify resources for automation or tool implementation.
* Business Integration: Develop engagement strategies to foster collaboration across teams and organizations for a superior customer experience.
Qualifications
Required Qualifications:
* 5+ years of experience in operational excellence, delivery management, account management, sales, or vendor management, OR
* Bachelor's degree in Computer Science, Information Technology, or a related field AND 3+ years of relevant experience, OR
* Equivalent experience.
Additionally,:
* At least 1 year of people management experience.
* Ability to meet Microsoft, customer, and/or government security screening requirements, including passing the Microsoft Cloud Background Check upon hire and every two years.
Microsoft is an equal opportunity employer. All qualified applicants will receive consideration without regard to age, ancestry, color, family or medical care leave, gender identity or expression, genetic information, marital status, medical condition, national origin, physical or mental disability, political affiliation, veteran status, race, religion, sex, sexual orientation, or any other characteristic protected by law.
If you need assistance or a reasonable accommodation during the application process due to a disability, please send a request via the Accommodation request form.
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