Library Service & Technology Officer
At Wollongong City Council, we continuously strive to create an Extraordinary Wollongong. We focus on the delivery of exceptional services, infrastructure and facilities for our community.
Wollongong is a great place to work, live and play Together, our responsibility is to create an inclusive community where everyone is welcome, valued and belongs. Our strength is the diversity of our people.
We lead with courage, openness and curiosity and believe our employees are the key to our success.
The Opportunity
Wollongong City Libraries (WCL) delivers innovative, inclusive library services that connect our community with knowledge, technology, and lifelong learning. At the heart of this work is our Service Quality & Development team-driving innovation and enhancing service excellence across all library locations.
Join our team and lead and support projects that enhance library systems, elevate customer and staff experiences, and deliver continuous improvements across all seven library locations.
As a forward-thinking Library Service & Technology Officer, you'll bring strong communication skills, technical knowledge of library systems, and commitment to excellent customer service that will help deliver the strategic goals outlined in the Wollongong City Libraries Strategy 2024-2028.
This permanent full-time role is primarily based at Wollongong City Library, and you may be required to travel and work across any of our seven library locations within the Wollongong Local Government Area, along with weekend and evening work based on operational requirements.
Salary from $85,916.92 to $96,259.86 per annum, plus superannuation. Evening and weekend shifts are part of the role, and applicants should be physically capable of performing the duties outlined in the job description.
Under Part 2, Section 6 of the Child Protection (Working With Children) Act 2012, this position has been designated as requiring a paid Working With Children Check.
What you will be doing
As part of our Service Quality & Development team, you'll play a key role in shaping how technology supports and enhances library services across Wollongong City Libraries. Your work will directly impact both staff and customer experiences, helping us deliver smarter, more responsive services.
* Lead and support technology-driven projects - from optimising our Library Management System (SPYDUS) to improving rostering tools and in-library tech.
* Collaborate across teams to identify service improvement opportunities using data, feedback, and evidence-based practices.
* Support innovation by helping assess, develop, and implement new tools, systems, and policies that respond to evolving community needs.
* Deliver exceptional customer service and contribute to a culture of inclusion, learning, and continuous improvement.
About you
You're a proactive, community-focused professional who thrives in a dynamic environment. With a passion for delivering high-quality library services, you bring a mix of technical know-how, customer service excellence, and a collaborative spirit.
With a relevant qualification and strong communication skills, you're confident working with library systems and supporting others with technology. You've got experience in customer service and areas such as collections, outreach, or digital engagement. You're committed to inclusion, continuous improvement, and making a real difference in your community.
You're organised, adaptable, and ready to support staff and volunteers while working across multiple library locations. You're confident with library systems and emerging tech, and either hold-or are willing to obtain-a Paid NSW Working With Children Check.
Why you'll love working at Wollongong City Council
* True work-life balance - We know you work hard, and we make sure that effort is rewarded with real flexibility.
* Great working conditions - Enjoy a 35-hour work week or a 9-day fortnight with a regular rostered day off (RDO).
* Career growth and recognition - We are committed to supporting your personal and professional development.
* Generous leave provisions - Benefit from five weeks of annual leave per year (pro rata) and access long service leave after just five years.
* Health, safety, and wellbeing - We prioritise a safe workplace for everyone, every day, everywhere.
* A vibrant social culture - Join our Social Club for monthly activities, an annual trivia night, and fantastic Christmas events
We invite everyone to apply no matter your identity, you'll be welcome. We encourage applications from Aboriginal and Torres Strait Islander peoples, people who are culturally and linguistically diverse (CALD), people with disability and veterans.
Wollongong Council adheres to the principles of a child safe organisation and is committed to the care and protection of all children and young people in the community.
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