Ready to put your problem-solving and frontend skills to work on a world-class cloud platform?
We’re seeking an Application Support Engineer to join a highly team-oriented APJ UX Tech Support team, supporting customers across the globe.
You’ll troubleshoot challenging web-based issues, advocate for users, and work closely with developers, administrators, and internal teams to ensure customers get the most out of the platform.
If you have a knack for debugging, a passion for user experience, and strong web technology skills, this is your chance to make an impact while growing your career.
What Your Days Will Look Like:
- Troubleshoot and resolve complex UX and frontend platform issues
- Analyse log files and apply standard debugging practices
- Collaborate with customer admins, developers, and internal teams to resolve issues
- Apply knowledge of incident, problem, and change management processes
- Contribute to knowledge base materials and continuous product learning
What You’ll Bring to the Table:
- Must have customer facing Technical/Application/Software support experience (web-based products or e-commerce preferred)
- Strong skills in dynamic HTML components: JavaScript, HTML, CSS, AJAX, XML, XHTML
- Experience with JavaScript frameworks (AngularJS, Jelly)
- Understanding of web application stacks and relational databases (MySQL, Oracle)
- Having a background in Web or FE development would be a plus
- Excellent communication skills for both technical and non-technical audiences
- Strong time management and prioritisation abilities
Nice to Haves:
- Backend programming (Java or similar)
- Familiarity with Linux, UNIX, or other OS
- Experience in defect and escalation management
Why You’ll Love It Here:
- Continuous learning & training with global exposure
- Supportive, high-performing tech culture
- Career growth opportunities in a leading SaaS company
- Initial 12 Mos Max term contract with strong potential for FT/Perm conversion!
Don't miss out - APPLY below or email vanessa@realtimeaustralia.com and we'll be in touch with you asap!
Feel free to check out our other job openings & set up job alerts here: https://www.realtimeaustralia.com/job-search/
📌 Tech Support Engineer (Web/Frontend)
🏢 Real Time Australia
📍 Sydney