About Help is a social enterprise assisting people with disability lead fulfilling and independent lives. For over 57 years, we've created an integrated network of services to provide people with disability the essentials, routine, and opportunities they seek in life.
We work step by step alongside every individual to achieve their goals. This is done with the help of our businesses, organisational partnerships, and Inclusive Employment Australia and NDIS service streams.
Our Mission
We strive to create an environment where employees openly embrace our mission and vision and live our values every day.
Your Benefits
* Excellent salary sacrificing benefits Package up to $15,900 of your annual salary tax free, and additional $2,560 for meal and entertainment expenses
* An inclusive work environment that values both your personal and professional life, with a strong focus on flexibility to help you achieve a healthy work-life balance
* Access specialist and accredited training, professional mentoring, and ongoing coaching
* Benefit from opportunities for professional development and career advancement
* Celebrate your milestones through our dedicated Service Award Program
* Access free and confidential support through our Employee Assistance Program (EAP)
* A job where every day is different and you will positively contribute to the lives of people with disability
The Coach plays a vital role in delivering our Employment Services Strategy, which is focused on improving sustainable employment outcomes for people with disability. This position centers on mentoring participants to overcome and manage barriers by developing tailored, individualised plans and fostering a work-ready mindset.
Your Key Responsibilities
* Ensure each participant's individual needs and aspirations for employment are at the center of your focus
* Effectively support a caseload of participants, by providing support, guidance, and direction
* Achieve individual and team KPIs in line with the Inclusive Employment Australia Deed requirements.
* Deliver coaching and support to participants in line with the Help Service Delivery Model
* Build rapport and trust with participants, developing tailored Action Plans based on strengths, goals, and support needs.
* Connect participants with internal and external training, qualifications, and support services to address vocational and non-vocational needs
* Work collaboratively with Business Inclusion Specialists to engage with inclusive employers and identify tailored job opportunities.
* Create sustainable job opportunities and career paths for participants via relationships with local employers
* Support employers with inclusive practices and work adjustments, fostering a disability-confident workplace.
You care about people and want a job that makes a difference. We are seeking motivated and values driven individuals to join our Inclusive Employment Australia division as a Coach. Your care and dedication to each participant will be evident by the hard work you put in:
* Prior Employment Services experience will be highly regarded
* Strong customer service and relationship building skills through reverse marketing activities, sales and cold calling
* Demonstrated ability working towards targets and KPIs
* Strong communication and interpersonal skills
* Problem solving and conflict resolution
* Strong administration and computer skills – ability to learn technical systems
* Resilient in nature and able to thrive in a continuously changing environment