Customer Service Representative Job Description
Overview
We are seeking a highly motivated and customer-focused individual to join our team as a Customer Service Representative. In this role, you will be responsible for providing exceptional customer service, building strong relationships with customers, and driving sales growth.
Key Responsibilities:
* Provide excellent customer service, responding to customer inquiries, resolving issues, and ensuring customer satisfaction
* Build strong relationships with customers, understanding their needs, and identifying opportunities to upsell and cross-sell
* Drive sales growth through effective product knowledge, promotions, and suggestive selling
* Work collaboratively with colleagues to achieve sales targets and provide support during peak periods
* Maintain a safe and clean working environment, adhering to company policies and procedures
Required Skills and Qualifications:
* Demonstrated customer service skills, with experience in retail or customer-facing roles
* Excellent communication and interpersonal skills, with the ability to build rapport with customers and colleagues
* Able to work effectively in a fast-paced environment, prioritizing tasks and managing multiple responsibilities
* Proven sales skills, with a track record of meeting or exceeding sales targets
* Available to work a variety of shifts, including nights, weekends, and public holidays
Benefits:
* Competitive hourly rate
* Opportunities for career advancement and professional development
* Supportive health and wellbeing benefits
* Free on-site parking
* Fuel discounts
Why Join Our Team?
We are proud of our culture, where every person can do meaningful work and be recognised for their efforts. From day one, you can power your growth and development with training, resources, and support from like-minded difference-makers.
Working Hours:
Our stores are open 24 hours, so we need people who can work a variety of shifts, including nights and weekends. You'll be part of a dynamic team that's passionate about delivering excellent customer service and achieving sales success.