We are seeking a passionate and people-focused Guest Experience Executive to join our Precinct Executive Office team. This is a unique dual role, acting as both the Brand and Loyalty Ambassador for our precinct and providing high-level executive support to the Precinct General Manager.
As the key point of contact for our guests, you’ll play a vital role in elevating the guest journey, especially for VIPs while also supporting loyalty, brand standards, and guest engagement across all three hotels.
What You’ll Be Doing:
- Personally engage with VIP guests before, during, and after their stay, ensuring memorable experiences.
- Champion ALL (Accor Live Limitless) and Accor Plus loyalty programs, driving engagement and membership growth.
- Coordinate guest welcome and special occasion touchpoints and manage guest feedback through platforms like TrustYou.
- Collaborate across departments to embed service excellence and loyalty standards.
- Assist the Precinct General Manager with guest communications, VIP engagement, and special projects.
- Support executive reporting and data analysis to identify opportunities for guest experience improvement.
- Lead and support brand committee activities and cross-hotel guest initiatives.
Qualifications
What You’ll Bring:
- At least 2 years experience in a similar role, hospitality industry is preferred.
- Solid knowledge of Opera PMS and guest service systems.
- Exceptional communication, interpersonal, and conflict resolution skills.
- High attention to detail, professional presentation, and the ability to act as an ambassador for the General Manager and the hotel.
- Ability to build rapport with VIPs, stakeholders, and colleagues.
- A genuine passion for hospitality, loyalty, and creating unforgettable guest moments.
Additional Information
- Work, travel and career opportunities across our Global network.
- Relevant learning tools provided through Accor Academy and Typsy
- Precinct role provides opportunity to work with and learn from the leaders of the business
- Discounts on worldwide accommodation and F&B.;
- Dry cleaning and tools of trade provided.
- Access to secure onsite parking
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📌 Guest Experience Executive
🏢 Accor
📍 New South Wales