We are seeking a highly skilled IT Support Engineer to join our team.
This role will see you working at the frontline of our IT operations, delivering outstanding technical support to our staff across multiple sites and environments.
As the IT Support Engineer, you will be responsible for providing prompt and courteous level 1 to 2 technical support, managing a wide range of devices, platforms, and systems, and ensuring operational excellence in line with ITIL Service Methodology.
Your responsibilities will include:
* Providing L1–L2 IT support (remote and in-person) for all user devices and systems.
* Managing ticket lifecycle with timely updates, prioritisation, and resolution.
* Supporting onboarding/offboarding processes and managing IT assets.
* Troubleshooting Exchange/O365 environments, Azure AD sync, and cloud platforms.
* Building SOE images, deploying updates, and managing MDM solutions.
* Administering IT assets and ensuring compliance with licensing and security standards.
* Participating in problem, risk, and threat management initiatives.
* Responding to incidents in line with SLAs and supporting out-of-hours critical incidents.
* Contributing to documentation, reporting, training, and continuous improvement efforts.
In return, you can expect:
* A competitive salary package.
* Ongoing training and development opportunities.
* A dynamic and supportive work environment.
* The opportunity to make a real difference in our organisation.
We are looking for someone with:
* Strong technical knowledge across Microsoft environments, including Active Directory, Group Policy, Office 365, and Azure.
* Demonstrated experience providing Level 1–2 IT support within an enterprise setting, both remotely and face-to-face.
* Experience managing end user devices, asset lifecycle, and mobile device management platforms.
* Proven ability to troubleshoot complex hardware, software, and networking issues methodically and efficiently.
* Excellent communication and interpersonal skills with a customer service orientation.
* Self-motivated and adaptable with the ability to manage competing priorities, projects, and support incidents.