Franchise hotel - night auditor (brisbane)

This job posting is for a position at a Hotel owned and operated by an independent franchisee, not by IHG or its affiliates. IHG has no involvement in the hiring or day-to-day employment policies or practices of franchisees.

At Hotel X, we look for people who are ready to show up and change the world, one interaction at a time. You will love to have fun and look for ways to say yes. Problem solving will be your forte and you will know how to bring that competitive edge by delivering exceptional experiences for our guests, every time! You will enjoy being surrounded by luxury and understand the importance of the finer details.

• Deliver excellence through service
• Embrace a growth mindset
• Communicate honestly and transparently
• Consider people, community and planet
• Have each other's backs and respect differences
• Show up and bring positivity
• Take accountability & own our mistakes
• Entrepreneurial mindset where innovation is key...we want to lead the way and are lucky to have the flexibility to do so!!!

Your positive attitude, and genuine desire to connect with people will ensure every guest feels truly valued. An organised and systematic approach to work, coupled with a meticulous eye for detail will see you easily succeed in this role. We're a dynamic team that effortlessly juggles multiple tasks and are quick to respond to guest needs, whether it's valet parking, room service, or concierge requests. We're not just hosts; we're also local experts, providing insights on sports events, attractions, and the finest local dining options. The world comes to us, and we embrace the diverse nature of our guests and collaborate seamlessly to ensure every stay guarantees an unforgettable Hotel X experience.

• Ensuring our guests always get a warm welcome and a sincere farewell
• Supporting any guest needs on arrival and valet parking cars
• Providing hotel guest services, room service delivery and any concierge requests
• Ensuring the lobby, port cochure/driveway and guest areas look their best and are kept clean and tidy
• Resolving guest issues and using their feedback to improve guest satisfaction
• Supporting Housekeeping operations by completing tasks in room to help prepare for the next day
• Assisting the Night Manager with auditing tasks to close off the day's operations and to maintain the safety and security of guests and the Hotel at night

We're seeking individuals who have a passion for the hotel industry and/or experience in luxury service or similar high-level customer focused industries. Demonstrated capability of forging solid relationships, a service-oriented mindset, resilience and flexibility are key. Familiarity with Opera or other Hotel PMS is a bonus. Knowledge of the local area to provide guest recommendations is highly valued. If you hold an open or manual driver's license and an RSA, you're jumping straight to the top of the list!

This role is Full Time and will require flexibility to work a rotating roster across 7 days based on business requirements. Shift times are 10:45pm to 6:50am. As part of your initial onboarding you will work daytime shifts for approximately 2–3 weeks before transitioning across to nights.

• Fun! Enjoy team building, regular events, and a vibrant atmosphere
• The IHG Employee Room Benefit & Friends and Family Program
• Sales incentives and recognition schemes
• Hotel X pays for 100% of 6 therapy, mental health, or coaching sessions each year plus access to a variety of well-being resources
• Career development, mentoring and community support opportunities
• The chance to experience a unique Hotel environment, a little different to the norm!

Don't quite meet every single requirement, but still believe you'd be a great fit for the job? We'll never know unless you hit the 'Apply' button. Start your journey with us today.