As the world’s largest family of luxury hotels, we take great pride in being genuine ambassadors of the InterContinental® brand. Shaped by decades of international know-how and local insight, our passion for luxury travel inspires us to create warm, sophisticated experiences for those seeking a richer perspective on the world.
As Australia’s first InterContinental Resort, InterContinental Sanctuary Cove Resort reflects the grand, graceful architecture of a classic Queensland estate, nestled within the lush surrounds of Sanctuary Cove.
We are currently seeking a Part-Time Guest Service Agent to join our Front Office team.
Your Day to Day
* Deliver a warm and professional welcome, creating a memorable first impression for every guest.
* Manage check-in and check-out processes efficiently, ensuring a seamless guest experience.
* Handle guest enquiries, bookings and payments with accuracy and care.
* Recognise and engage IHG One Rewards members and returning guests to personalise their stay.
* Anticipate guest needs and provide tailored recommendations across resort facilities and local experiences.
* Act as a trusted point of contact, confidently resolving guest enquiries and concerns.
* Work collaboratively with all departments to ensure a smooth and consistent guest journey.
What We Need From You
* Previous experience in a Front Office or guest service role within a hotel environment preferred.
* Strong communication skills with a warm, confident and professional approach.
* Excellent problem-solving ability, with a focus on creating positive guest outcomes.
* High attention to detail and ability to multitask in a fast-paced environment.
* A passion for delivering exceptional guest experiences.
* Flexibility to work a rotating roster including evenings, weekends and public holidays.
* Full Australian working rights.
What We Offer
Join our extraordinary world — a place where you can be yourself, grow your career, and be part of a supportive and inspiring team.
You’ll enjoy a suite of benefits designed to support your wellbeing and professional development, including:
* Global hotel and F&B discounts across the IHG network
* Paid birthday leave (Part-Time & Full-Time)
* Lifelong learning and career development programs
* IHG Career Milestone celebrations
* Transfer of entitlements as you move and grow within IHG
* Access to retail discount programs (Perkbox)
We’re proud to be IHG — and we know you will be too.
To find out more about InterContinental Sanctuary Cove Resort visit - https://www.sanctuarycove.intercontinental.com
Follow us on Instagram and Facebook - @intercontinentalsanctuarycove
Follow us on Linkedin - https://www.linkedin.com/company/intercontinental-sanctuary-cove-resort/
Don't quite meet every single requirement, but still believe you'd be a great fit for the job? We'll never know unless you hit the 'Apply' button. Start your journey with us today.