Job Overview
* Analyze customer preferences to manage their vehicle service experience.
* Maintain open communication with technicians and customers.
* Develop estimates for repair and maintenance services.
* Recommend additional works based on customer needs.
* Prioritize timely completion of repairs and maintenance.
* Update customers regularly on the status of their vehicle.
* Tackle customer concerns and complaints professionally.
* Prepare and finalize repair orders efficiently.
* Support sales targets and conversion rates effectively.
Key Responsibilities:
* Deliver top-notch customer service and relationship management skills.
* Exhibit technical knowledge of automotive repairs and servicing.
* Perform administrative tasks, including data entry and record-keeping.
* Handle invoicing and process payments accurately.
* Process part returns and correct allocation of part numbers on repair orders.
Requirements:
* A motivated individual with a solution-focused mindset.
* Excellent communication and problem-solving skills.
* Strong administrative skills.
* Effective teamwork and ability to develop positive workplace relationships.