About Us
At Zoomo, our mission is to transition every urban mile to light electric vehicles (LEVs), creating sustainable and more equitable cities.
Our Vision
We aim to build the world's most convenient, affordable, and safe e-bike platform for last-mile delivery solutions.
Achievements
* In 4 years, we've helped transition millions of urban miles to LEVs.
* We've built a team of over 200 world-class engineers, operators, sales staff, and vehicle repair technicians.
* Developed and deployed the world's best last-mile delivery electric bikes and fleet management software.
The Role
We're seeking a City Operations Manager to lead daily operations in Melbourne.
Duties:
* Own market-level KPIs for financial and operational performance.
* Motivate and develop a team covering front-of-house retail, back-of-house mechanics, and field operations.
* Create strategic sales and marketing initiatives suited to market trends.
* Deliver exceptional customer experiences and instill customer-centric values.
* Ensure compliance with operational SOPs and contribute to process improvements.
* Manage stock levels, labour spend, and rosters.
* Ensure health and safety guidelines are followed.
Requirements
* Relevant Diploma or Degree in Business Management or similar fields.
* Experience in operations management, retail management, or similar roles.
* Management experience leading a team.
* Demonstrated experience in sales or marketing.
What We Offer
* Be part of a team driving electrification and sustainability.
* Global and country-specific benefits packages.
* Team outings and events.
* Annual learning and development allowance.
* Mental wellbeing support.
Culture
Zoomers represent 45 nationalities and we celebrate diversity and inclusion with equal opportunities for all.