Retail & Sales Focused | Learning & Development
This role can be based in Sydney or Melbourne
About the role
The Training Specialist is responsible for delivering high-quality product and sales training on behalf of Samsung Electronics Australia Pty Ltd (the client) within the MX Learning & Development Team Division.
This is a hands-on role where you'll deliver best-in-class product and soft skills training, directly influencing sales performance, customer experience, and long-term brand loyalty across retail and call centre environments.
Job Description
You'll deliver engaging training, receive regular feedback, and continue developing your facilitation skills in a supportive environment that encourages learning and improvement.
This role is highly execution-focused and ideal for someone who enjoys being on the ground —engaging with our trainees, speaking to customer, coaching sales teams, and translating real market i nsights into impactful learning solutions.
Key Responsibilities
Training Planning & Delivery
* Facilitate engaging training sessions
* Design and build training plans aligned to stakeholder briefs
* Support major events including roadshows, PR launches, VIP nights, and media briefings
* Provide feedback on training and event execution to drive continuous improvement
* Coach retail sales teams to improve capability and sales results
* Deliver induction and ongoing training in-store
* Support Samsung Stores through demonstration of best practice when speaking to customers and offering solutions
* Report on training activities and events to support effective resourcingShare insights, results, and recommendations to enhance future programs
* Support additional initiatives as required
About You
You will bring:
* Minimum 3+ years' experience in Learning & Development, training, or a related field
* Strong facilitation and presentation skills (including groups of 80+ participants )
* Proven ability to translate technical information into engaging, easy-to-understand content
* Experience working in retail or sales, ideally with complex or technical products
* Strong project management and training design capability
* Ability to collaborate across teams and manage multiple stakeholders
* Excellent time management and ability to meet tight deadlines
* Ability to travel once a month both interstate and overseas
Highly Desirable
* Certificate IV in Training and Assessment (TAE)
* Experience with presenting virtually, appearing in camera and to the media
* Knowledge of consumer electronics, particularly Telecommunications and IT
* Advanced Microsoft PowerPoint, Excel, and Word skills
Why Join Us?
* Be part of a high-performing National Learning & Development team
* Work with leading consumer electronics products and brands
* Enjoy a dynamic role combining training, sales, and stakeholder engagement
* Make a real impact on performance, capability, and customer experience
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