Job Description
We are seeking a senior operations professional to lead and optimise our end-to-end business operations. As a pivotal leadership role, you will be responsible for driving efficiency, managing change, and delivering results.
You will have a strong focus on leading a diverse range of business departments while being committed to our customer-centric approach and commitment to quality.
The successful candidate will ensure that people, systems, and processes deliver a premium customer experience while aligning with our brand values and future goals.
This role requires a strategic mindset, strong commercial acumen, and a proactive approach. You will need to be highly organised, financially literate, and comfortable leading diverse teams.
Your primary responsibility will be to oversee the smooth operation of our business, ensuring that all aspects of our retail and wholesale operations are running efficiently.
You will also be responsible for implementing and managing operational standards, systems, policies, and procedures to achieve business objectives.
This is an exciting opportunity for a proven operations leader who thrives in a fast-paced, customer-driven environment. If you have a strong understanding of financial management and business performance metrics, this could be the ideal role for you.
Key Responsibilities
* Lead and manage daily operations to achieve business goals
* Implement and manage operational standards, systems, policies, and procedures
* Oversee compliance, health and safety, food safety, human resources, and employment law
* Lead, coach, mentor, and develop team members
* Drive employee engagement, retention, culture, and performance initiatives
* Develop, implement, and manage induction/onboarding and training programs
* Manage labour resources and workforce planning
* Contribute to strategic planning, execute operational strategies, and growth plans
* Analyse financial and operational data, provide dashboard reporting, and make recommendations
* Develop, implement, and measure performance against key indicators and business goals
About You
You'll be a seasoned operations professional with a strong track record of success in a similar role. You'll have a proven ability to drive efficiency, manage change, and deliver results in a fast-paced, customer-driven environment.
Essential Skills & Experience
* Extensive experience in a senior operations role
* Proven leadership and people management experience
* Strong understanding of financial management and business performance metrics
* Demonstrated ability to drive efficiency, manage change, and deliver results
* Excellent communication, problem-solving, organisational, and influencing skills
* A values-driven approach aligned with our customer-centric culture
Benefits
This role offers a competitive salary package and the opportunity to work with a dynamic and forward-thinking organisation.
You'll also have access to ongoing training and development opportunities to help you grow and succeed in your career.
In addition, you'll be part of a collaborative and supportive team environment that encourages open communication and innovation.
We're committed to providing a safe and inclusive workplace for all employees, and we offer a range of benefits to support your physical and mental well-being.
How to Apply
If you're a motivated and experienced operations professional looking for a new challenge, please submit your application by [insert deadline].
We look forward to hearing from you!