**Role title: Central Specimen Reception Supervisor**
- **Role type: Permanent full time**
- **Role grade: Technical Officer Grade 1, Year 1-8**
- **Department and location: SydPath, St Vincent’s Hospital, Darlinghurst**
- **Salary: $65,956.63 - $ 78,817.33 + super**
**Better and fairer care. Always.**
We are St Vincent’s Health Australia, Australia’s largest not-for-profit provider of health and aged care services.
Founded by The Sisters of Charity in 1857, our +30,000 healthcare superheroes operate public and private hospitals, residential aged care, community and virtual care, and outreach programs.
**About the role**
We are seeking a proactive and detail-oriented team member to support the day-to-day operations of our Central Specimen Reception (CSR) team. In this dynamic role, you will:
- **Support Operational Excellence**: Coordinate daily workflow and manage exceptions, working closely with the CSR Manager to ensure high-quality, uninterrupted service delivery in a fast-paced laboratory environment.
- **Drive Quality and Safety**: Assist in process improvements, internal audits, and staff training initiatives while promoting a strong culture of quality, safety, and compliance with organisational policies and procedures.
- **Contribute to Workforce Management**: Support staff rostering, assist in recruitment and onboarding activities, and ensure all team members are appropriately trained and assessed for competency.
- **Manage Inventory and Resources**: Monitor and maintain stock levels of CSR consumables, ensuring timely ordering and availability of essential items for continuous operations.
- **Enhance Communication and Engagement**: Actively participate in team briefings, staff meetings, and internal communication strategies to maintain a well-informed and engaged workforce
**About you**
To thrive in this role, you will be an experienced and motivated team leader with a strong customer service focus. Ideally, you will bring:
- **Pathology Experience & Technical Skills**: Relevant qualifications and/or hands-on experience in a pathology pre-analytical processing environment, with demonstrated proficiency in Laboratory Information Systems and MS Office.
- **Leadership in Service Delivery**: A proven track record in leading teams within a high-paced service setting, including the ability to manage workflows, prioritise competing demands, and drive performance outcomes.
- **Customer-Focused Mindset**: A passion for delivering outstanding customer service, with the ability to identify and implement service improvements that enhance patient and client experiences.
- **Excellent Communication & Collaboration**: Strong interpersonal skills with the ability to build effective working relationships across multidisciplinary teams, both internal and external.
- **Commitment to Quality & Compliance**: A detail-oriented approach with the ability to follow established procedures, maintain compliance with organisational standards, and contribute to a culture of continuous improvement and safety.
**Why work at St Vincent’s?**Join us on our mission to provide care to all, including the most at-risk people in our communityDiscounted access to many gyms for you and your family with Fitness PassportAccess to discounted private health insurance with MedibankAccess to a government salary sacrifice program. Make a proportion of your salary tax-freeCommitted to financial support for educational development, scholarship programs, paid study leave
**About the hospital**
**In this role you will be based at St Vincent’s hospital, Darlinghurst.**A busy inner-city hospital in a beautiful locationSurrounded by great cafes, galleries and theatres, parks, nightlife, and nearby glorious beachesA place of expert clinical care for at-risk peopleClosely partnered with universities & affiliated research institutes, many of which are located on-campusCentres of excellence include heart & lung transplantation, bone marrow transplantation, cardiology, cancer care, AIDS/HIV, respiratory medicine, mental health, homeless health, drug & alcohol services, and correctional health
**Sponsorship / work rights for Australia**
Please note, visa sponsorship is not available for this position. For this role you must be an Australian or New Zealand citizen or have an Australia visa that grants you the work rights necessary for the role.
**Pre-employment checks**
Your employment is conditional upon the completion of all role-required pre-employment checks, including relevant immunisations.
**Equal opportunity**
We celebrate diversity & inclusion and are committed to equal employment opportunity for everyone.
**How to apply**
Please submit your resume and a brief cover letter highlighting how your interest, skills, and experience align with the role.
Respectfully, this role is not open to recruitment agencies