Job Title:
Senior Credit Controller
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Job Description:
The Role: We are seeking a skilled Senior Credit Controller to lead our credit and collections function. This newly created position will manage accounts receivable (AR) for a business turning over circa 100m in revenue, with a ledger spanning cash, finance, and rebate income streams across Australia.
This role involves managing a high-performing team responsible for credit risk assessment, collections, and efficient rebate recovery from State and Federal Government schemes. The successful candidate will work closely with the finance team to shape commercial terms with new home builders and other partners, while ensuring robust credit practices are embedded throughout the sales and fulfilment lifecycle.
As a hybrid position, this role includes working 3 days per week at our Byron Bay Head Office and the flexibility to work remotely for the remaining 2 days.
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Key Responsibilities:
* Leadership & Team Management: Provide day-to-day leadership to the Credit and Collections team, develop and refine performance KPIs, review regularly to adapt to business changes, support training and development of the team, and work alongside operational and sales management to successfully collect customer accounts.
* Credit Management & Risk Oversight: Develop and implement credit policies and procedures tailored to B2B and B2C segments, conduct credit assessments and approval processes for new accounts, particularly home builders and commercial clients, monitor exposure and mitigate credit risks through proactive ledger management and structured terms, and take full ownership of the accounts receivable ledger.
* Accounts Receivable & Collections: Oversee the AR ledger and ensure timely invoicing, collections, and reconciliations, work closely with internal stakeholders to resolve disputes quickly and professionally, maintain and improve cash flow by reducing DSO and aged debt levels, and manage the end-to-end process of rebate collection from government schemes.
* Rebate Recovery & Scheme Management: Liaise with Approved Certificate Providers and use dedicated platforms to ensure documentation is timely, accurate, and compliant with State/Territory rules, keep abreast of changes to renewable energy programs and how they impact collections and eligibility.
* Dispute Resolution & Compliance: Oversee customer disputes including NCAT cases and other tribunals, ensure compliance with Australian Consumer Law and industry-specific codes, particularly for solar and energy products, and maintain accurate records for audit and regulatory purposes.
* Stakeholder Engagement: Partner with the CFO to align credit terms with commercial strategy, collaborate with the Pricing Manager on client risk segmentation and discount/rebate structures, and support the Sales team with guidance on customer onboarding and payment arrangements.
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Requirements:
Experience in B2B environments, particularly construction or home builder segments, background in energy, solar, or regulated consumer goods, resilient and adaptable in a fast-growing, evolving business environment, qualifications and experience including 2+ years' experience in credit management, accounts receivable, or financial operations, experience leading a credit/collections team in a medium to large organisation, deep knowledge of Australian credit and collections laws, including NCAT and consumer protections, understanding of renewable energy rebate programs and government scheme administration, experience in developing KPIs and managing team outcomes through adapting these KPIs to business changes, strong working knowledge of Xero, Salesforce, and rebate platforms used by ACPs, demonstrated ability to build cross-functional relationships and influence commercial decisions, and a high level of attention to detail, process rigour, and customer empathy.
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Why Join Us?
We are a dynamic, fun, and high-performing team that values innovative thinking and strategic action. If you're looking to make a substantial impact in a company that values your expertise, apply now and align your career with a business that's as ambitious as you are.
Benefits and culture highlights include a young and energetic team, a strong annual Christmas party, progression pathways and ongoing training, a positive team culture, work-life balance with Monday–Friday hours, and real opportunities to grow within the company.